Job Description:
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Manage end-to-end client servicing operations for wealth management clients.
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Handle a team of client service executives ensuring high-quality customer interactions and timely query resolution.
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Oversee client portfolio processes including investment tracking account maintenance and financial documentation.
-
Coordinate with internal teams and external stakeholders to ensure smooth process delivery and compliance.
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Review reports monitor SLAs and implement process improvements to enhance efficiency.
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Conduct team training performance reviews and motivate staff to achieve service excellence.
-
Handle escalations and ensure prompt resolution of client issues.
-
Maintain accurate records and ensure adherence to KYC and regulatory compliance norms.
-
Prepare periodic performance reports and share client insights with senior management.
Job Description: Manage end-to-end client servicing operations for wealth management clients. Handle a team of client service executives ensuring high-quality customer interactions and timely query resolution. Oversee client portfolio processes including investment tracking account mainten...
Job Description:
-
Manage end-to-end client servicing operations for wealth management clients.
-
Handle a team of client service executives ensuring high-quality customer interactions and timely query resolution.
-
Oversee client portfolio processes including investment tracking account maintenance and financial documentation.
-
Coordinate with internal teams and external stakeholders to ensure smooth process delivery and compliance.
-
Review reports monitor SLAs and implement process improvements to enhance efficiency.
-
Conduct team training performance reviews and motivate staff to achieve service excellence.
-
Handle escalations and ensure prompt resolution of client issues.
-
Maintain accurate records and ensure adherence to KYC and regulatory compliance norms.
-
Prepare periodic performance reports and share client insights with senior management.
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