Manager- Contact management

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Manager Contract management.
Customer Development Comm Exec Role will be an integral support who will manage Business processes tools & update systems data governance and reporting that Customer Account Managers can easily understand and use.
This role will help liberate Customer Account Managers to spend more time on Grow the business activities.
Responsibilities
Ability to comprehend and communicate effectively with the customers (written & verbal)
Take Customer calls and provide a resolution to their Queries.
Managing day to day volume segregation within the team.
Reporting of KPI and CPQ daily calls with customers on bowlers.
Creating Purchase requisition in country Specific module (RACES / SSS).
Supplier invoice management.
New Supplier Setup/activation.
Continuously review and adjust PO in close contact with Service site jobs to ensure data quality.
Managing purchase backlog call with regional manager & Finance contact.
Articulate calls inputs from Service agents to share for billing requirements.
Ensure correct inputs are done for billing details alignment of Headcount.
Coordinating with billing team for any invoice generation
Review & track the restructuring cost. Manager reviews with Sites.
Prepare Dashboards & Reports for pitches.
Should be willing to work overtime and work on weekends.
Ability to apply knowledge to real world scenarios.
Strong work ethic displays the drive to learn new features or troubleshoot methods for their primary application.
Support on Ad-hoc reports & Quarter Closing Activities

Qualifications we seek in you!
FLM role with good years of experience .
University Graduate
Excellent Oral and Written English Communication Skills.
Open to work in 24*7 window and rotational shifts
Proficiency in Excel & PowerPoint.
Ability to learn quickly think independently and develop new processes/analyses as required.
Preferred Qualifications
Relevant years of support or experience with client contact
Knowledge of Data acumen is a big advantage.
Knowledge using BI tools is an added advantage

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.