| TPM-Service Now
The Technical Program Manager ServiceNow will be responsible for defining planning and executing strategic cross-functional programs on the ServiceNow platform ( SPM & GRC ITSM ITOM CSM HRSD SecOps implementations or platform upgrades). This role requires a blend of technical expertise deep knowledge of the ServiceNow ecosystem and exceptional program management communication and leadership skills to drive business value and transform digital workflows.
Key Responsibilities - Program Strategy & Planning:
- Define program scope objectives and success criteria in collaboration with business and IT leadership.
- Develop and manage comprehensive program plans roadmaps and timelines for multiple simultaneous and interdependent ServiceNow projects.
- Ensure all projects within the program align with the overarching enterprise technology strategy and business priorities.
- Execution and Delivery:
- Lead and manage the entire program lifecycle from initiation through deployment and post-go-live transition.
- Coordinate efforts across cross-functional teams including engineering product architecture business process owners and external vendors.
- Drive adherence to the Software Development Lifecycle (SDLC) and Agile methodologies (Scrum/Kanban) in the context of ServiceNow development and configuration.
- Manage inter-program and inter-project dependencies ensuring seamless integration and release management across the platform.
- Risk Issue and Change Management:
- Proactively identify assess and mitigate technical operational and organizational risks across the program.
- Define and implement an effective program governance model including regular steering committee meetings and change control processes.
- Resolve high-impact program impediments and technical roadblocks that affect timely delivery.
- Stakeholder Communication & Reporting:
- Serve as the primary communication bridge providing transparent clear and concise updates on program status health and financials to executive stakeholders and technical teams.
- Create and maintain program documentation artifacts including charters RACI matrices risk registers and status reports.
- Drive operational readiness including knowledge transfer support documentation and coordination with production support teams (L3/L4).
- ServiceNow Platform Expertise:
- Act as a Subject Matter Expert (SME) on the ServiceNow platform and its applications (e.g. ITSM CSM HRSD) understanding technical feasibility and platform best practices.
- Partner with ServiceNow Architects to validate solution designs ensuring they are scalable maintainable and adhere to industry standards and the Now Create methodology.
- Advocate for continuous improvement in ServiceNow delivery processes and platform utilization.
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TPM-Service Now The Technical Program Manager ServiceNow will be responsible for defining planning and executing strategic cross-functional programs on the ServiceNow platform ( SPM & GRC ITSM ITOM CSM HRSD SecOps implementations or platform upgrades). This role requires a blend of technical ex...
| TPM-Service Now
The Technical Program Manager ServiceNow will be responsible for defining planning and executing strategic cross-functional programs on the ServiceNow platform ( SPM & GRC ITSM ITOM CSM HRSD SecOps implementations or platform upgrades). This role requires a blend of technical expertise deep knowledge of the ServiceNow ecosystem and exceptional program management communication and leadership skills to drive business value and transform digital workflows.
Key Responsibilities - Program Strategy & Planning:
- Define program scope objectives and success criteria in collaboration with business and IT leadership.
- Develop and manage comprehensive program plans roadmaps and timelines for multiple simultaneous and interdependent ServiceNow projects.
- Ensure all projects within the program align with the overarching enterprise technology strategy and business priorities.
- Execution and Delivery:
- Lead and manage the entire program lifecycle from initiation through deployment and post-go-live transition.
- Coordinate efforts across cross-functional teams including engineering product architecture business process owners and external vendors.
- Drive adherence to the Software Development Lifecycle (SDLC) and Agile methodologies (Scrum/Kanban) in the context of ServiceNow development and configuration.
- Manage inter-program and inter-project dependencies ensuring seamless integration and release management across the platform.
- Risk Issue and Change Management:
- Proactively identify assess and mitigate technical operational and organizational risks across the program.
- Define and implement an effective program governance model including regular steering committee meetings and change control processes.
- Resolve high-impact program impediments and technical roadblocks that affect timely delivery.
- Stakeholder Communication & Reporting:
- Serve as the primary communication bridge providing transparent clear and concise updates on program status health and financials to executive stakeholders and technical teams.
- Create and maintain program documentation artifacts including charters RACI matrices risk registers and status reports.
- Drive operational readiness including knowledge transfer support documentation and coordination with production support teams (L3/L4).
- ServiceNow Platform Expertise:
- Act as a Subject Matter Expert (SME) on the ServiceNow platform and its applications (e.g. ITSM CSM HRSD) understanding technical feasibility and platform best practices.
- Partner with ServiceNow Architects to validate solution designs ensuring they are scalable maintainable and adhere to industry standards and the Now Create methodology.
- Advocate for continuous improvement in ServiceNow delivery processes and platform utilization.
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Job Location:
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
