Appointment Coordinator (Contact Centre)

Toronto - Canada

Monthly Salary: $ 18 - 20

Experience Required: 1-3years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

Job Title: Appointment Coordinator (Remote Contact Centre Agent)

Company: Reunion Beltone Hearing

Location: Remote (Canada Only)

Job Type: Full-Time (Up to 44 hours/week)

Schedule: EST: MondayFriday 8am8pm Saturday 10am4pm (varied shifts)

About Us

At Reunion Hearing Beltone we are passionate about transforming lives through better hearing. With over 35 clinics across Canada our mission is to provide compassionate professional and personalized hearing care to every individual we serve. We believe that better hearing can be life-changing and our team is committed to delivering exceptional service with a proactive spirit a warm heart and a professional attitude.

Position Overview

We are seeking a Remote Appointment Coordinator to join our growing contact centre team. This role is ideal for someone who is confident caring and thrives in a fast-paced customer-focused environment. You will be the first point of contact for individualsprimarily seniorsseeking hearing care services and your ability to communicate clearly and compassionately will be key to building trust and encouraging appointments.

Key Responsibilities

Make outbound calls and receive inbound inquiries using dialer software and CRM tools.
Schedule appointments at our hearing clinics across Canada.
Communicate clearly and confidently with individuals who may have hearing loss.
Demonstrate empathy and professionalism in every interaction.
Maintain accurate records and follow call scripts and protocols.
Meet daily and weekly performance targets.

What Were Looking For

Strong clear speaking voice and excellent phone communication skills.
Empathy and patience when speaking with seniors and individuals with hearing loss.
Tech-savvy: Comfortable using dialer systems scheduling tools and CRM platforms.
Trustworthy and confident: Able to build rapport quickly and convey credibility.
Flexible availability: Willing to work varied shifts Monday to Saturday (up to 44 hours/week).
Appropriate work-from-home environment.
Previous experience in a contact centre or healthcare setting is an asset.

Why Join Us

Fully remote position.
Supportive team environment with ongoing training.
Opportunity to make a meaningful impact in peoples lives.
Be part of a brand that values integrity compassion and innovation in hearing care.

Apply today to help Canadians rediscover shared moments.

Required Skills:

Telephone Customer Service Computers

This is a remote position. Job Title: Appointment Coordinator (Remote Contact Centre Agent) Company: Reunion Beltone Hearing Location: Remote (Canada Only) Job Type: Full-Time (Up to 44 hours/week) Schedule: EST: MondayFriday 8am8pm Saturday 10am4pm (varied shifts) About Us At Reunion Hearing Be...