Legal Intake Specialist
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Job Summary
About Modern Law
Modern Law is a dynamic family-centered law firm on a mission to make the divorce and family law process more compassionate transparent and effective. We believe that the first call or consultation sets the tone for a clients entire experience which is why our intake team plays one of the most important roles in the firm.
Position Summary
Were looking for a confident outgoing and emotionally intelligent professional to lead the client intake process. This role combines customer service sales and leadership helping potential clients take their first steps toward legal representation while supporting our team of Client Advocates.
Youll be the voice of the firm for new clients building trust listening deeply and guiding people toward the right solution. Youll also help shape our sales process track results and ensure every lead receives an exceptional experience.
- Serve as the first point of contact for potential clients by phone email or online inquiries.
- Build rapport quickly listen actively and help potential clients make confident decisions about hiring the firm.
- Guide clients through scheduling consultations and completing intake forms.
- Coach and support other client advocates on communication empathy and conversion techniques.
- Track leads consultations and conversion rates using our CRM and intake software (Clio Grow Acuity Trello).
- Collaborate with the marketing team to improve lead quality and follow-up systems.
- Participate in regular role-plays training and team reviews to continually improve performance.
- Provide data insights and recommendations to management on whats working and whats not.
Required Experience:
IC
Key Skills
- IT Desktop Support
- Flight Operations
- Customer Care
- Farming
- Fire And Gas
About Company
Modern Law is a forward-thinking family law firm dedicated to helping people navigate life’s most challenging transitions. We believe in empowering clients with knowledge, resources, and top-tier legal representation. Now, we’re looking for a creative, driven, and social-media-savvy M ... View more
