Product Manager, Vice President (CAE) Customer Acquisition Experiences
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Job Location:
Columbus, NE - USA
Monthly Salary:
Not Disclosed
Posted on:
04-11-2025
Vacancies:
1 Vacancy
Job Summary
Fuel your passion for product innovation and harness your expertise in development and optimization by spearheading customer-focused initiatives inspiring transformative solutions and shaping the future with your strategic vision and influence. Utilize user research analyze key metrics and collaborate within one of the worlds most pioneering financial organizations to drive meaningful change and craft innovative products that align with the dynamic needs of our customers.
As a Product Manager in Customer Application Experience you play a pivotal role in driving innovation through the development of products and features that delight customers. You leverage your expertise to challenge traditional approaches remove barriers to success and foster a culture of continuous innovation. Your contributions inspire cross-functional teams to create groundbreaking solutions that address customer needs.
Job responsibilities
- Collaborate with business partners and product teams (architecture tech design) to identify new product opportunities using data analytics and market discovery.
- Assess upstream and downstream impacts of new product features on the overall product experience.
- Support user research journey mapping and market analysis to inform the strategic product roadmap.
- Analyze and track product metrics ensuring alignment with time cost and quality targets throughout the development lifecycle.
- Write requirements epics and user stories maintaining Jira hygiene for effective product development.
- Develop data mapping to ensure accurate service data transfer and documentation.
- Assist with onboarding new services and features.
- Define acceptance test criteria in JIRA and create automated tests using BDD/TDD methodologies.
- Create technical diagrams (Class Sequence Flow/Activity) using Confluence VISIO or similar tools.
- Champion AI integration within the Credit Card opening process and seek innovative applications.
- Own the product backlog driving feature enhancements and modernization from inception to production.
Required qualifications capabilities and skills
- 5 years of experience or equivalent expertise in product management or a relevant domain area
- Experience as a technical product manager with a strong background in preferably with experience managing technical platforms and/or data-focused capabilities. Individual with good understanding of technologies including Automation test suite (Gherkin Saucelabs Mock tools) UI API Microservices Kafka AWS etc. Prior software development experience is a plus.
- A customer obsessed individual with the ability to build and maintain strong productive relationships with engineers and technical partners and an ability to translate customer needs into clear business requirements.
- Demonstrated experience leading teams through discovery requirements gathering and backlog creation.
- Ability to translate disparate insights and data sources into clear measurable scalable features and deliverables.
- Demonstrated ability to drive change through influence and collaboration across a matrix organization in a highly dynamic environment. Strong partnership consulting and influence skills.
- Experience using Agile and JIRA toolkit for product delivery
- Demonstrated ability to convey technically complex ideas in business language
- Experience of working with JIRA Swagger and API designing and documentation. SOAP XML JSON and other similar web services protocols/technologies
- CSM CSPO and AWS Practitioner certifications preferrable
Preferred qualifications capabilities and skills
- AWS Certifications
- Deep understanding of APIs Transactional data and working within a service as a product framework .
- Experience working in financial services acquisition digital products online and mobile platforms etc.
- Ability to prioritize a large book of work meetings team dynamics and overall discovery.
- Ability to communicate to stakeholders with diverse points of view and maintain grounded and productive discussions including senior leadership level audience.
Required Experience:
Exec
Key Skills
- Change Management
- Financial Services
- Growing Experience
- Managed Care
- Management Experience
- Analysis Skills
- Senior Leadership
- Performance Management
- Process Management
- Leadership Experience
- negotiation
- Analytics
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
