Senior Solution Developer

The Sr. Solution Developer on the Factory team (part of our larger Solutions Consulting organization) is a hands on technical developer with the ability to develop and position solutions while achieving quarterly and annual sales objectives in support of our global sales team. This role is a hybrid role that straddles ServiceNow Platform Development and ServiceNow Pre-Sales Consulting. This is a dynamic team serves a high-demand need within the company. Be a part of a fast-paced team that solves new problems every week all while leveraging the incredible power of developing on the ServiceNow Platform. 

What you get to do in this role:

• Understand solution requirements and develop key solution components on the ServiceNow Platform
• Provide mentoring and training to peers colleagues and partners
• Generate product demo scripts and scenarios and maintain demonstration environment
• Scope and deliver Proof of Concept/Proof of Value engagements with account teams
• Stay current on product developments/releases to a level required for demo and POC/POV
• Support Marketing events user conferences trade shows webinars etc.
• Stay current on competitive analyses and understand differentiators between the company and its competitors
• Understand business and technical problems addressed by the products including key regulations business drivers evolving business needs and security 
• In conjunction with Sales and Professional Services conduct transition briefing - communicate commitments and expectations in preparation for deployment 

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.

• 4 - 6 years of pre-sales solution consulting or sales engineering experience in the customer service field service or CRM software industry 

• Demonstrated proficiency in JavaScript HTML CSS
• Advanced working knowledge of developing solutions on the ServiceNow Platform including experience with Glide scripting (GlideRecord GlideAjax GlideSystem and related APIs).
• Understanding of data model relationships ACLs and script includes within ServiceNow applications.
• Experience building or extending ServiceNow AI Agents Now Assist or Generative AI workflows to enhance automation and user experience a plus.
• Certified ServiceNow Application Developer certification is a plus
• Demonstrated ability to learn new technology and keep up in a fast paced environment
• Ability to actively listen to account team solution requirements and collaborate on a solution to address the customers business issue
• Eagerness and willingness to learn 
• Demonstrated proactive approach to perform without being told what to do
• Ability to prioritize tasks and be efficient to minimize wasted effort
• Ability to adapt and pivot as the environment can change at a rapid pace
• Proven ability to live up to commitments while maintaining integrity and focus on details
• Exceptional communication and presentation skills to include technical and business concepts
• Bachelor or Masters degree in Computer Science or Technology is a plus

FD21

For positions in this location we offer a base pay of $102900 - $169800 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time