Intake & Assessment Officer – Support at Home

Who are we

Australian Greek Welfare Society (t/a as PRONIA) has since 1972 built a reputation as an innovative and progressive organisation that continues to serve the Greek speaking community and contributes to the wider multicultural sector through advocacy and collaborative partnerships. PRONIAs programs focus on direct service delivery including counselling information provision and crisis intervention community education as well on the delivery of specialist services in aged care disabilities family and childrens programs. All services are delivered in a linguistically and culturally appropriate manner with a commitment to enhance individuals capacity and build community capital.

What you will be doing

In this role youll work closely with older adults to coordinate personalised care plans that support their ability to live safely and independently at home. Youll conduct assessments link clients with appropriate services and regularly review their needs to ensure quality care. As a key advocate for your clients youll collaborate with families service providers and other professionals to promote wellbeing and dignity. Youll also maintain accurate documentation and ensure compliance with aged care funding and reporting requirements all while supporting clients from diverse cultural backgrounds with empathy and respect.

The role is crucial to the growth and the implementation on strategic growth.

Key Responsibilities

• Receive and review new client referrals via My Aged Care.
• Confirm eligibility for Support at Home services.
• Explain services client rights contribution arrangements and classification levels.
• Provide culturally appropriate information and referrals.
• Liaise with My Aged Care service delivery teams and external providers.
• Respond to phone/email inquiries & book initial appointments or assessments.
• Conduct home visits or remote assessments to evaluate environmental physical and psychosocial risks.
• Identify any risk factors posed to clients family members carers or staff (including community care workers).
• Promote inclusive intake practices especially for Greek-speaking and other CALD clients.
• Support clients and families to understand care pathways and rights.
• Provide clear empathetic and culturally responsive communication.
• Ensure appropriate and timely referrals for care coordination allied health and specialist support.
• Facilitate smooth transition from intake to active service.
• Maintain accurate and secure records in line with privacy legislation and internal procedures.
• Record all intake assessments risk evaluations in the home referrals and client interactions.

Role Requirements

• Tertiary qualification in Community Services Social Work Aged Care or a related field.
• Bilingual fluency (e.g. Greek and English) preferred to support culturally diverse clientele.
• Experience in not-for-profit CALD and/or aged care sector
• Proficiency in the use of Microsoft Office Suite and packages such as Word Excel (Intermediate Level Mandatory and Advanced preferred) Access Internet and E-mail

Mandatory Requirements

• Current driver license and access to own vehicle.
• Police check at the required intervals and working with children check.
• Not subject to any Employee Screening or Banning Orders under relevant state or federal legislation (e.g. Worker Screening Act 2020 (Vic)).

What we offer

• Full-time permanent role based in Oakleigh (occasional travel to Brunswick office as needed).
• Award pay rate according to the Social Community Home Care and Disability Services Industry Award 2010 Social and Community Services employee Level 4
• Salary Packaging up to $18500 per annum.
• Professional development and career progression opportunities.
• Access to EAP

How to apply

If you are interested in applying for this role please submit your resume and a cover letter via our careers page:

further information regarding this role please contact Georgina Meyne from the People and Culture team at

Position Description:

date: 4th January 2026

PRONIA is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to appointment.