Remote French Speaking Customer Advisor

We are a highly-regarded global technology and services powerhouse that stands at the forefront of innovation. Our mission is to enhance the operations of the worlds most recognizable companies across various high-growth sectors including advanced technology financial services modern travel and healthcare. Our commitment to creating an exceptional workplace is backed by continuous recognition with awards such as Worlds Best Workplaces and Best Company Culture. Joining us means becoming a vital part of a team that is driving the future of customer experience on an international scale.

As a Remote French Speaking Customer Advisor (Night Shifts) youll be instrumental in supporting these major brands offering crucial assistance to their clientele using your exceptional language skills and problem-solving abilities.

Unparalleled Commitment to Professional Growth

We dont just offer a job; we offer a career trajectory. We provide a deep commitment to your development starting with comprehensive fully paid training to ensure you are confident and fully equipped from day one. All the necessary state-of-the-art equipment will be delivered to you for your secure remote setup. We proudly foster an environment where talent is recognized and nurtureda compelling 80% of our management and leadership roles are filled through internal promotions. To support your long-term aspirations we offer a rich library of FREE Learning and Leadership Development programs specialized courses and language classes allowing you to continually upskill and achieve the professional success you envision.

Your Impact: Key Responsibilities

In this dynamic role you will serve as the primary point of contact for customers primarily via the phone (accounting for 70% of interactions) and also through chat and email. You will manage customer inquiries efficiently and professionally across two critical service lines:

• Driver Support: You will guide users through technical procedures including successfully starting and ending sessions resolving complex application support issues handling account management requests and addressing sensitive matters related to payments and refunds.
• Owner Support: Your expertise will be needed to troubleshoot and resolve station-related technical problems coordinate and process equipment replacement requests assist owners with pricing configuration settings and ensure accessibility requirements are met.

Ultimately your goal is to solve inquiries provide clear step-by-step guidance on product and service usage and meticulously troubleshoot any technical or operational challenges all while maintaining a consistent customer-first mindset and strong attention to detail.

Ideal Qualifications for Success

We are looking for a motivated professional who is ready to excel in this specialized role. You should possess:

• Native-level French fluency (C1) for complex communication coupled with intermediate English proficiency (B2).
• Exceptional communication and interpersonal skills that translate effectively over the phone.
• Proven ability to multi-task and manage various support channels efficiently within a high-volume fast-paced setting.
• Strong analytical skills for effective problem-solving and unwavering attention to detail.
• A minimum of 6 months of previous professional experience within the Business Process Outsourcing (BPO) industry is required.

Competitive Benefits and Shift Details

We offer a stable full-time indefinite contract with a competitive benefits package designed to support your personal life. This includes a Medical Subscription and flexible options available through our proprietary benefits platform. You will also have the opportunity to earn extra through our rewarding referral bonus program.

Important Note on Work Hours:

• This position is specifically for French Night Shifts.
• Typical shifts generally run from 15:00 to 00:00 with some occasional requirement for later shifts (e.g. 20:00 to 04:00 or 22:00 to 06:00).