Technology Support III Desktop Operations Associate

Jersey, NJ - USA

Monthly Salary: $ 114000 - 155000

Posted on: 04-11-2025

Vacancies: 1 Vacancy

Job Summary

Description

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in the Employee Platforms organization you will ensure the operational stability availability and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot maintain identify escalate and resolve production service interruptions for all internally and externally developed systems leading to a seamless user experience.

Job responsibilities

Leads and oversees vendor dispatches ensuring timely completion of tasks within Service Level Agreements (SLAs) adherence to risk and control standards and alignment with customer expectations
Manage and enforce controls related to media management asset management and the overall hygiene of workplace environments and stockrooms
Schedules assigns and oversees stockroom assessments review feedback from stockroom managers and update relevant Systems of Record (SoRs)
Facilitates onboarding processes for third-party technicians managing their credentials and standing within JPMC systems
Represents North America in project meetings (Non-GRE/GTI RES) and provide status updates
Delivers financial reporting metrics and analysis for MACD (Move Add Change Delete) requests and incidents optimizing processes and identifying areas for improvement
Addresses customer inquiries and resolve issues to ensure satisfaction and maintain positive relationships
Ensures compliance with company policies safety regulations and industry standards
Collaborates with global counterparts on Disaster Recovery site validation and testing

Required qualifications capabilities and skills

3 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
Experience in observability and monitoring tools and techniques
Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Proven experience in operations management including asset management media management vendor management ticket management and field service operations
Demonstrated experience in innovating and implementing new processes and tools to enhance operational efficiency
Leader and organizational skills with the ability to drive change and influence stakeholders

Preferred qualifications capabilities and skills

In-depth knowledge of the financial services industry and their IT systems
Experience in working with global teams

Required Experience:

DescriptionPropel operational success with your expertise in technology support and a commitment to continuous improvement.As a Technology Support III team member in the Employee Platforms organization you will ensure the operational stability availability and performance of our production applicati...

Description

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

Job responsibilities

Leads and oversees vendor dispatches ensuring timely completion of tasks within Service Level Agreements (SLAs) adherence to risk and control standards and alignment with customer expectations
Manage and enforce controls related to media management asset management and the overall hygiene of workplace environments and stockrooms
Schedules assigns and oversees stockroom assessments review feedback from stockroom managers and update relevant Systems of Record (SoRs)
Facilitates onboarding processes for third-party technicians managing their credentials and standing within JPMC systems
Represents North America in project meetings (Non-GRE/GTI RES) and provide status updates
Delivers financial reporting metrics and analysis for MACD (Move Add Change Delete) requests and incidents optimizing processes and identifying areas for improvement
Addresses customer inquiries and resolve issues to ensure satisfaction and maintain positive relationships
Ensures compliance with company policies safety regulations and industry standards
Collaborates with global counterparts on Disaster Recovery site validation and testing

Required qualifications capabilities and skills

3 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
Experience in observability and monitoring tools and techniques
Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Proven experience in operations management including asset management media management vendor management ticket management and field service operations
Demonstrated experience in innovating and implementing new processes and tools to enhance operational efficiency
Leader and organizational skills with the ability to drive change and influence stakeholders

Preferred qualifications capabilities and skills

In-depth knowledge of the financial services industry and their IT systems
Experience in working with global teams

Required Experience:

Key Skills

Mac Os
Active Directory
Desktop Support
Computer Networking
Mobile Devices
Windows
Remote Access Software
SCCM
Help Desk
Operating Systems
Remedy
Troubleshooting

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About Company

JPMorganChase

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more

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