SAP S4HANA ISU CRM Architect

Job Description

SAP S/4HANA ISU CRM Architect Utilities

About the client:
Our client is a major enterprise leading the transformation of customer relationship management and utility business processes through SAP S/4HANA. This role is pivotal in designing and optimising integrated solutions for utility customer engagement.

About the role:
We are seeking an experienced SAP S/4HANA ISU CRM Architect to join a high-performing team focused on delivering comprehensive customer management solutions for the utilities sector. Youll play a key role in designing implementing and optimising integrated SAP ISU and CRM architectures driving transformation and harmonisation of data models and business processes.

Key Responsibilities:

• Design end-to-end utility customer engagement solutions leveraging SAP S/4HANA Customer Management integrated with ISU functionality.
• Create technical blueprints for harmonised data models eliminating middleware between ISU and CRM components.
• Define system architecture for utility-specific customer processes including interaction centre operations service management and customer master data harmonisation.
• Lead cross-functional teams including ISU specialists CRM consultants and integration developers.
• Validate requirements for utility business processes and customer engagement workflows.
• Coordinate implementation of the S/4HANA Interaction Centre as the central entry point for customer service specialists.
• Manage integration points between S/4HANA ISU Customer Management and external systems such as SAP Cloud for Customer.
• Configure S/4HANA Customer Management functionalities integrated with ISU entities (contract accounts connection objects points of delivery).
• Implement harmonised data model mappings between CRM business agreements and FI-CA contract accounts CRM products and S/4HANA materials.
• Set up Interaction Centre with utility-specific business processes and Fiori user experience.
• Design and implement integration scenarios with cloud-based solutions like SAP Cloud for Customer for Utilities.
• Develop migration strategies from legacy CRM 7.0 and ISU systems to S/4HANA Customer Management.
• Plan conversion approaches using SAPs Software Update Manager (SUM) tool for system upgrades.
• Oversee data migration for utility contracts customer master data and interaction records.

Required Experience:

• 8 years of SAP implementation experience with at least 5 years focused on ISU and 3 years in CRM.
• Deep expertise in SAP S/4HANA Customer Management architecture and integration with ISU.
• Strong understanding of utility industry data models (contract accounts connection objects premises points of delivery).
• Experience with SAP CRM 7.0 and migration paths to S/4HANA Customer Management.
• Knowledge of SAP Fiori WebClient UI Framework and modern user experience design.
• Comprehensive understanding of utility customer engagement processes and regulatory requirements.
• Experience with utility-specific CRM challenges (move-in/move-out billing integration service order management).
• Knowledge of interaction centre operations and omnichannel customer service delivery.
• Experience with SAP integration technologies cloud connectivity API-based integrations OData services and SAP Cloud Integration Platform (CPI).
• Proven ability to lead complex transformation projects involving ISU and CRM components.
• Strong communication skills and experience in change management for utility organisations.

Desirable Skills:

• SAP certification in ISU and CRM or S/4HANA Customer Management.
• Experience with SAP Cloud for Customer for Utilities and C/4HANA suite integration.
• Knowledge of utility industry standards and regulatory compliance requirements.
• Experience with SAP Solution Manager and agile implementation methodologies.
• Understanding of simplification items and their impact on utility CRM processes.
• Background in enterprise architecture frameworks and system landscape optimisation.

Whats on offer
This is a contract role based in Sydney with a duration of 6 months and immediate start available. Youll play a key role in delivering robust secure and innovative SAP solutions for the utilities sector in a dynamic high-impact environment.

How to Apply
Please upload your CV to apply. For direct enquiries about the role contact Farbar Siddiq at or.
Suitable candidates will be contacted with next steps. You may be required to complete selection criteria as part of the application process.