Application Support Specialist (mfd) – Early Shift

Company Description

Since its foundation in 2007 Solactive AG has evolved into one of the worlds most important and fastest-growing index providers. From our headquarters in Frankfurt we power global investment products across ETFs structured products and mandates. Our reputation is built on innovation speed flexibility and strong partnerships.

Job Overview

Do you like the satisfying feeling of solving a complex problem Are you looking for the thrill of working under pressure Do you want to have a concrete positive impact in one of the cutting-edge applications in the modern FinTech sphere Then this job is made for you!

Your Tasks

• Maintaining our proprietary high-performance index platform
• Being the first contact person for our business users in Hong Kong Frankfurt and Toronto in questions related to data and data quality as well as the underlying applications
• Close cooperation with our clients business teams and our IT teams
• Analyzing and solving customers (internal client) problems or proposing solutions to the responsible department
• Gathering and analyzing data to evaluate business transactions and processes
• Supporting and conducting tests of platform changes
• Monitoring of running services and analyzing logs for our different servers
• Continuously identifying and implementing optimization opportunities within our processes

Your Profile

• Minimum of 3 years experience in technical/application support with a solid understanding of customer service practices and procedures
• Experience with API requests/responses and relational databases especially SQL
• Strong knowledge of Linux
• Experience with monitoring tools and job scheduling
• Good understanding of ITIL concepts including Incident Management Change Management and Release Management
• Ability to provide daily support for the production environment take ownership of issues and resolve problems promptly to minimize disruption to clients
• Interest in financial market data
• Ability to work independently and remain effective under pressure
• Highly structured motivated team player with intercultural competence and excellent communication skills in English (both verbal and written)
• Ability to fully document solutions and procedures
• Proactive adaptable and self-managing with a proven ability to lead project initiatives
• Background in data analysis or finance is a plus
• Ability to work early from the office daily

Our Offer

• Join our highly motivated international team with colleagues from around 50 different nationalities
• Delve into the inner workings of a thriving FinTech company
• Enjoy our modern flat hierarchy and startup-like culture
• Take over responsibility from day one and build relationships in- and outside the company
• Modern office space in the heart of Hong Kongs financial district employee lounge free beverages fruits and more
• Engage in our various networking and social events
• Grow both personally and professionally through our diverse trainings
• Embrace a flexible work culture with a hybrid work model within a diverse and dynamic environment