Customer Engineer
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Job Location:
Columbus, NE - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Who We Are:
Founded in 2018 and headquartered in Columbus Ohio Foxen provides innovative insurance compliance solutions and financial services for the mutual benefit of property owners managers and residents in multifamily real estate. Foxen is comprised of technologists and developers insurance and finance professionals and property management industry veterans. We leverage extensive expertise and collaboration to deliver technology-driven solutions that seamlessly meet the needs of our customers. Foxens products revolutionize flawed and antiquated processes while simultaneously creating property revenue and financial wellness for residents.
Foxen earned a spot on Inc.s 2025 Best Places to Work list - a proud reflection of the culture were building as we grow. Were scaling fast and looking for people who want to be part of something exciting. Meet the team at Overview:
As a Customer Engineer on Foxens Technical Services teamyoullbridge data science technical support and configuration to enhance the reliability performance and impact of Foxens customer-facing platforms. This role combines analytical problem-solving with hands-on technical work ensuring our products and processes deliver an exceptional experience for customers and internal teams alike.
Youllanalyze data to uncover trends and insights troubleshoot complex issues across Foxens portals and configure systems to meet evolving business and customer needs. The ideal candidate thrives at the intersection of data technology and serviceusing technicalexpertiseand curiosity to drive measurable outcomes.
What Youll Do:
- Analyze customer and system data toidentifypatterns trends and opportunities for improvement.
- Develop reports and visualizations thatprovideactionable insights to Customer Success Implementation and Engineering teams.
- Build andmaintainanalytical models that enhance support efficiency and predict potential technical or customer experience issues.
- Ensure data accuracy and consistency across internal systems and integrations.
- Serve as a keytechnical escalation pointfor Customer Success and Implementation teams.
- Diagnose and resolve complex technical issues across Foxens platforms.
- Create manage and ownintegrationandproduction supporttickets from initiation to resolution.
- Collaborate with engineering teams toidentifyand address underlying technical or process issues.
- Communicate technical findings and solutions clearly to both technical and non-technical stakeholders.
- Configure and manage key system settings such asauto charges integrations and client-specific platform customizations.
- Partner with Implementation Engineers to support smooth onboarding and deployment processes.
- Perform other duties as assigned in support of the Technical Services mission.
What You Bring:
- Strong analytical and problem-solving skills with experience indata analysis or data science
- ProficiencyinSQL Python or data visualization tools(e.g. Power BI DOMO or Looker)
- Demonstrated ability todiagnose and resolve complex technical issues
- Experience withSalesforceJira and other support or project tracking systems
- Excellent communication skills with the ability to explain technical concepts to non-technical audiences
- Detail-oriented collaborative and proactive inidentifyingimprovements
- Bachelors degree in Data Science ComputerScience orInformation Systems
- Excellentcommunication and collaboration skills with a customer-first mindset
What We Offer:
As a Customer Engineer you will receive a competitive annual salary bonus opportunities and a robust benefits package. Our benefits include your choice of three health insurance plans dental vision short-term disability long-term disability HSA accounts with company match company paid and voluntary life and AD&D insurance FSA-Dependent Care Accounts Paid Time Off paid holidays and a 401k with 4% company match. This is a full-time position reporting to the Senior Director of Implementation & Customer Success.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
About Company
Foxen's innovative products benefit both properties and their residents. Eliminates coverage gaps and ensures protection for both properties and residents in the event of an incident. Rentistry is more than a rent reporting tool. It's a way for renters to build credit and improve thei ... View more
