Onboarding Account Manager (OAM)

Quezon City - Philippines

Monthly Salary: Not Disclosed

Posted on: 03-11-2025

Vacancies: 1 Vacancy

Job Summary

Are you looking to make a difference in helping healthcare practices start grow and thrive
ClinicMind is expanding our Onboarding Team and were seeking passionate organized professionals ready to set clear expectations coach clients through change and celebrate their success.

What Youll Do

As an Onboarding Account Manager (OAM) you will be the first point of contact after contract signing guiding clinics through the transition to ClinicMind. Youll:

Build relationships that balance empathy and accountability
Conduct Getting Started and Check-In calls to manage expectations and progress
Develop tailored onboarding plans and coach clients through training milestones
Coordinate with Billing Training and Support teams to ensure seamless setup
Track progress using Salesforce and manage follow-up tasks through the ClinicMind Task Manager
Celebrate graduation when clients achieve independence and system mastery

What Makes You a Great Fit

Were looking for someone who:

Want to help clients succeed not just manage accounts
Is empathetic but firm able to coach through fear of change while setting clear expectations
Communicates clearly confidently and consistently across email Zoom and Slack
Thrives in a structured metrics-driven environment (CSAT CES and timeline KPIs)
Excels at organization prioritization and follow-through
Works collaboratively and embraces feedback as part of continuous improvement

Minimum Requirements

A positive feedback or performance review from current supervisor
At least 30 days of onboarding shadowing experience within ClinicMind (if not yet in an OAM role you can transfer to our team complete this training and then be considered for an official AM offer)
Strong understanding of ClinicMinds onboarding lifecycle and client engagement tools
Familiarity with Salesforce Google Workspace and Zoom

Required Experience:

Manager

Are you looking to make a difference in helping healthcare practices start grow and thriveClinicMind is expanding our Onboarding Team and were seeking passionate organized professionals ready to set clear expectations coach clients through change and celebrate their success.What Youll DoAs an Onboar...