Patient Experience Officer

Taree - Australia

Hourly Salary: $ 38 - 39

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Make a Real Difference Every Day Join Manning Base Hospital as a Patient Experience Officer

Remuneration:$38.39 - $39.26 Per Hour Superannuation Salary Packaging
Location:Manning Base Hospital
Employment Type:PermanentPart Time
Position Classification:Administration Officer Level 5
Hours Per Week:8
Requisition ID:REQ608919
Applications Close: Sunday 9th November 2025

About the Role:

The Patient Experience Officer (PEO) plays a vital role in enhancing the experience of patients carers and visitors within Manning Base Hospitals Emergency Department. Working closely with the Nurse Unit Manager and under the direction of the Registered Nurse in charge youll provide compassionate professional support that helps people feel heard informed and cared for during what can be a challenging time.

As a PEO youll serve as a key communication link between patients and staff helping to ensure the delivery of respectful patient-centred care. Your calm presence empathy and strong interpersonal skills will help create a positive environment that aligns with the hospitals commitment to exceptional service and community care.

About Us:

Located on the Mid North Coast Manning Base Hospital is a Level 4 Rural Referral Hospital caring for approximately 38000 emergency patients each year. Our Emergency Department is a dynamic high-energy environment serving a growing and diverse community.

Our team prides itself on its resilience compassion and commitment to quality care. We work collaboratively to support one another while providing the highest standard of service to patients and families. Joining our team means becoming part of a supportive and professional group that genuinely cares about making a difference in peoples lives.

What Youll Be Doing:

Every day as a Patient Experience Officer will bring new challenges and opportunities to connect comfort and support.

Youll be the face of the Emergency Department maintaining a visible presence in the waiting area checking in with patients and their families and ensuring strong proactive communication between the care team and the community.

In this role you will:

Round through the waiting room to offer reassurance updates and assistance.
Maintain clear communication between patients carers and clinical staff.
Identify and escalate any concerns to ensure patient safety and wellbeing.
Act as a patient advocate ensuring individuals feel heard and respected.
Support staff during busy or high-pressure periods with professionalism and empathy.

This is a rewarding opportunity for someone who enjoys helping others thrives in a fast-paced setting and understands the importance of human connection in healthcare.

About You:

Youre confident compassionate and capable of keeping calm under pressure. You thrive in people-focused environments where every interaction matters.

Youll bring:

Previous experience in a front-of-house or customer service role ideally within a healthcare or emergency setting.
Strong communication skills with the ability to engage and reassure patients and families.
A professional and respectful approach to managing sensitive situations.
The ability to de-escalate challenging interactions to maintain a safe and supportive environment.
A basic working knowledge of emergency department processes or a willingness to learn.

If you have a natural ability to connect with people and a genuine desire to make their hospital experience better this is the role for you.

What We Offer:

At Manning Base Hospital youll be supported valued and empowered to make an impact every day.

Youll receive:

Comprehensive orientation and role-specific training including emergency department processes and safety procedures.
Ongoing support from the Nurse Unit Manager and emergency leadership team.
Opportunities for peer connection and collaboration with fellow PEOs.
Access to My Health Learning and other professional development programs to help you grow your skills.
The chance to work in a team that genuinely values care communication and collaboration.

This is more than a job its an opportunity to make a meaningful contribution to the care and comfort of patients families and the broader Mid North Coast community.

Working with Hunter New England Health:

Hunter New England Health offers a supportive and inclusive work environment with access to:

Salary packaging options to maximise your take-home pay.
Fitness Passport membership for you and your family.
Access to the Employee Assistance Program (EAP).
Opportunities for professional growth and advancement.
CORE values of Collaboration Openness Respect and Empowerment that shape everything we do.

Join us and help create a safe caring and compassionate environment where every interaction makes a difference.

Additional Information:

An eligibility list will be created for future permanent part time and temporary part time vacancies.
We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.

Need more information

1) Click here for the Position Description
2) Find out more about applying for this position

For role related queries or questions contact Amanda Kendall on

Information for Applicants:

At Hunter New England Local Health District we are an inclusive employer dedicated to fostering a diverse inclusive and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact for confidential support to ensure an equitable barrier-free application process.

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: Up Websiteis a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information please visit: is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024015: Occupational Assessment Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases relocation expenses and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via or.

Hunter New England Health employees may be eligible for a range obenefitssuch as allocated days off (ADO) for full time employees long service leave paid maternity leave and salary packaging options including meal expenses.

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Required Experience:

Unclear Seniority

Make a Real Difference Every Day Join Manning Base Hospital as a Patient Experience OfficerRemuneration:$38.39 - $39.26 Per Hour Superannuation Salary PackagingLocation:Manning Base HospitalEmployment Type:PermanentPart TimePosition Classification:Administration Officer Level 5Hours Per Week:8Req...