FT IT Project Coordinator IT Projects

IT PROJECT COORDINATOR

Department: Management Services

Division: IT Projects

Pay: GRADE 170: $88090.33 to $127730.98 Annual Salary ($42.35 - $61.41 Hourly rate)

FLSA Status: Non-Exempt Full-Time Eligible for Benefits

GENERAL PURPOSE

This position coordinates all aspects of their projects and programs using appropriate customer service project management business analysis and information technology techniques to plan design develop implement and follow up on IT solutions and systems that support both city-wide organizational business functions and processes while maintaining compliance with appropriate policies guidelines standards and appropriately incorporating new technologies and data architectures. Receives direct supervision from the IT Manager - Projects. Receives indirect supervision from the Information Technology Director.

ESSENTIAL JOB FUNCTIONS

• Perform customer account management business analysis and project management functions and lead out in caring for all technology needs of assigned customers.
• Plan direct and participate in the coordination of projects relating to all aspects of Information Technology including vendor software implementations custom development networking telecommunications and hardware implementations.
• Manage the day-to-day operational and tactical aspects of multiple small medium and large- scale projects.
• Minimize organizational exposure manage scope and mitigate risk across projects.
• Coordinate other customer support needs with the Information Technology Division and other city staff.
• Regularly anticipate customer needs and propose alternative business solutions.
• Seek and capitalize upon opportunities to increase customer satisfaction and deepen customer relationships.
• Lead out in coordinating with end-user project leaders and stakeholders to research and identify technologies manage projects assure excellent customer service; meet enterprise business requirements ensure business continuity and adhere to city technology standards policies and governance.
• Effectively apply appropriate project management methodologies and enforce project standards.
• Create and execute project work plans and revisions as appropriate to meet changing needs and requirements.
• Accurately estimate project/program resource requirements and timelines; review high-level deliverables across projects.
• Provide project/program resource requirements and timeline estimates; review high-level deliverables across projects.
• Manage project budgets and accurately forecast costs and resource utilization across projects; ensure accurate invoicing and monitor receivables.
• Identify resources needed for projects and assign and manage individual responsibilities; lead internal teams/task forces; review status of team member assignments across projects and address issues as appropriate.
• Prepare and implement project reviews and quality assurance procedures.
• Serve as a lead participant in project team technical team and customer meetings.
• Ensure project documents are always complete current and stored appropriately; assure project legal documents are completed signed and recorded when necessary.
• Possess an expert understanding of information technology service offerings technical preferences and technical directions.
• Recognize areas for internal improvement and develop plans for implementation.
• Strictly comply with and enforce information technology standards policies and procedures.
• Coordinate with vendors on new and existing products evaluate usefulness and cost of products and make recommendations.
• Attend customer trade shows as directed and proactively present new technologies to users.
• Lead out in assisting and training end-users and other city personnel in a variety of information technology topics and procedures.
• Participate in safety and risk management activities; take action to reduce liability to the city.
• Attendance and punctuality are essential functions of this position.
• Employee is required to work as a team and frequently meet with co-workers and supervisors; employee is required to communicate in-person with the public during office hours; and employee is required to use on-site equipment.
• Perform other related duties as required/assigned.

EDUCATION AND EXPERIENCE REQUIREMENTS

• At least two years of IT experience.
• Bachelors degree in computer science or a related field.
• An equivalent combination of the above stated work experience and education is acceptable.

SPECIAL REQUIREMENTS

• Possession of or ability to obtain a valid Utah drivers license is required.
• Employee will be required to complete NIMS IS100 IS200 and IS700 within three months of hire.

KNOWLEDGE SKILLS AND ABILITIES

• Knowledge of the principles and techniques of project management and information technology systems methodologies and practices.
• Knowledge of the principles of team leadership and management.
• Knowledge of the principles and practices of customer account management customer service business analysis and project management.
• Knowledge of application development cloud-based solutions and networking.
• Knowledge of Internet Intranet Extranet and client/server architectures.
• Knowledge of end-user computing platforms and software (desktops laptops and office software suites).
• Knowledge of new and emerging technologies and the potential application on customer engagements.
• Skill in applying business process analysis and information engineering methodologies principles and practices.
• Skill in providing in-depth analysis for requirements and specification for new or revised systems.
• Skill in managing organizing and facilitating project teams including both technical and end-users to maximize progress toward an end goal.
• Skill in leading small to large project teams.
• Skill in effectively utilizing each team member to his/her fullest potential.
• Skill in motivating a team to work together in the most efficient manner.
• Skill in mitigating team conflict and communication problems.
• Skill in evaluating vendors and information technology solutions; make appropriate recommendations on build vs. buy.
• Skill in delivering engaging informative well-organized presentations and preparing well-organized and detailed project documentation.
• Possess structured troubleshooting and complex problem resolution techniques.
• Skill in managing the process of change effectively.
• Skill in reading and interpreting documents such as software implementation and usage documentation hardware operating and maintenance instructions and procedure manuals.
• Skill in communicating clearly and concisely both orally and in writing.
• Skill in speaking effectively before groups of managers vendors and employees of the organization.
• Skill in confronting issues openly quickly and tactfully.
• Skill in tactfully communicating sensitive information.
• Skill in effectively communicating relevant project information to superiors; resolve and/or escalate issues in a timely fashion; comply with and implement management direction.
• Ability to establish and maintain effective working relationships with those contacted in the course of work.
• Ability to maintain mental capacity which allows for effective interaction and communication with others.
• Ability to comply with all city policies and regulations including safety and risk management standards.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

• Work environment is primarily inside where the noise and temperature levels are moderate.
• The work is light work which requires exerting up to 20 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift carry push pull or otherwise move objects including the human body.
• Must possess the visual ability to see clearly at close (20 inches or less) and adjust the eye to bring an object into sharp focus.
• Additionally the following physical abilities are required: standing walking sitting using hands and fingers to handle or feel reach with hands and arms stooping kneeling crouching talking and hearing.

OGDEN CITY BENEFITS

• Language Pay
• Longevity Pay
• Holidays
• Sick Vacation and Comp Time Leave
• Medical and Dental
• EAP- Employee Assistance Program
• Life Insurance
• Long-Term Disability
• Employee Loan Program- Computer Bike & Exercise equipment loans when available
• Wellness Program
• Tuition Reimbursement

THE FULL JOB DESCRIPTON IS ATTACHED BELOW AS A PDF

Applicants must be willing to consent to a background check including a criminal record check employment and education verfication.

In accordance with the Federal Department of Transportation the policy of Ogden City we conduct urine drug screening for post-employment offers and at random times for DOT and safety sensitive positions.

If you refuse testing or test positive(evidence of drug usage) your offer of employment will be withdrawn. The City of Ogden also complies with the Drug-Free Workplace Act of 1988 in the citys employment practices and policies.

Required Experience:

IC