Director, Workplace Experience

Description

Sprout Social is looking to hire a Director Workplace Experience for the Workplace Experience team.

Why join Sprouts Workplace Experience team

The Workplace Experience (WE) team is at the center of driving Sprouts culture creating collaborative workspaces leading in-person and virtual events and partnering with our Distributed and Employee Experience teams to ensure our employees are set up for success. Our team tackles more than facilities. We care about the entire personnot just the space they work in. Joining the Workplace Experience team means youll get to frequently collaborate and perfect your craft including customer service events facilities and forging the path for hybrid work at Sprout. Youll be at the epicenter of what makes Sprout Sprout.

What Youll Do

Team Leadership

• Lead and develop a global team of Workplace Experience Managers Specialists and Coordinators.
• Set clear priorities create accountability and provide coaching and growth opportunities.
• Foster a culture of ownership creativity hospitality and continuous improvement.

Global Workplace Operations & Real Estate

• Oversee Sprouts global offices (Chicago Dublin Seattle and Krakow and evolving global footprint) ensuring safe efficient and inspiring environments worldwide.
• Own real estate strategy: evaluate footprint explore subleases/co-working hubs negotiate leases and optimize cost and utilization.
• Manage workplace technologies and digital integrations (desk booking access systems utilization dashboards) to reduce friction and inform strategic decisions.
• Oversee vendor management service delivery and space request intake.

In-Person Strategy Development

• Define and lead Sprouts in-person connection strategy designing when and where teams gather informed by data on impact utilization and ROI.
• Partner with People Strategy & Innovation (PS&I) to shape purposeful employee touchpoints (onboarding team Meetups leadership events).
• Build scalable frameworks and playbooks that empower leaders to plan impactful in-person gatherings.

Security & Risk

• Partner with Legal and Security vendors to ensure compliance access control and a safe workplace environment.
• Drive tooling to improve safety and efficiency while reducing overhead.

Operational & Cultural Impact

• Report on WE metrics that matter: office utilization employee satisfaction belonging and ROI on in-person gatherings.
• Evolve in-office rituals events and experiences to strengthen connection and culture while remaining cost-effective.
• Act as a trusted advisor to executives and department leaders on all things space experience and presence strategy.

Cross-Functional Partnerships

• Partner with Internal Comms to tell the story of our spaces and in-person strategy and to keep employees informed.
• Partner with People Strategy & Innovation on employee lifecycle touchpoints and future-of-work design.
• Partner with Legal on compliance safety and lease terms.
• Partner with Finance on budgeting ROI tracking and long-term planning for workplace investments.

What Youll Bring

The minimum qualifications for this role include:

• 8 years in workplace facilities employee experience or events roles.
• 4 years of people management including managing global or distributed teams.
• Experience shaping hybrid/in-person strategies that deliver measurable business impact.
• Strong project vendor and budget management skills.
• Experience with real estate planning workplace design and security systems.
• Executive presence and ability to influence senior leaders.
• Ability to work from Sprouts Chicago office at least three days per week (Tuesday Wednesday and Thursday) with the possibility of additional in-office days depending on business needs

Preferred qualifications for this role include:

• Experience managing global office operations and in-person event strategies.
• Proven ability to measure and communicate the impact of workplace initiatives on business performance.
• Strong executive presence and communication skills; able to represent WE at senior levels.

How youll grow

Within 1 month youll plant your roots including:

• Complete Sprout Socials new hire training & onboarding program alongside other new Sprout team members. Youll gain a broader understanding of our products and how your role fits into the organization.
• Build relationships with WE People Strategy & Innovation Finance Legal and Internal Comms partners.
• Audit current office operations in-person programs and vendor contracts.
• Review existing data on space utilization satisfaction and in-person ROI.

Within 3 months youll start hitting your stride by:

• Present suggested modifications and enhancements to our in-person strategy framework (guiding when/where teams gather and associated ROI metrics).
• Identify early opportunities to optimize footprint and cost (e.g. sublease co-working pilots).
• Establish a consistent operating rhythm across global offices ensuring local leaders are aligned on standards safety and experience delivery.
• Establish a reporting rhythm on WE metrics (utilization satisfaction safety ROI).

Within 6 months youll be making a clear impact through:

• Launch or refine essential workplace tools.
• Partner with Internal Comms to roll out a clear narrative on workplace strategy to employees and leaders.
• Implement immediate operational or cost-saving wins across offices.

Within 12 months youll make this role your own by:

• Fully own and operate a global data-driven workplace and in-person strategy that leaders trust to drive culture and performance.
• Deliver measurable improvements in office satisfaction (90%) space utilization and cost optimization.
• Demonstrate ROI of in-person programs through data-driven reporting and ELT-ready dashboards.
• Shape long-term real estate strategy that aligns with business growth and flexible-first principles.

Of course what is outlined above is the ideal timeline but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

Were proud to regularly be recognized for our team product and culture. We invest in our team with a comprehensive competitive benefits program:

• Comprehensive Health & Wellness: Premium BCBSIL medical dental (high/low plans) and vision (Eyemed) insurance for you and your eligible dependents.
• Premium Mental Health Support: Full free access to Modern Health for you and your dependents including coaching therapy sessions and digital wellness resources.
• Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match).
• Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind.
• Flexible Paid Time Off: A flexible PTO policy supplemented with additional company-wide Rest & Recharge days throughout the year.
• Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family.
• Annual Lifestyle Stipend: A $1000 USD annual Lifestyle Spending Account to spend on your physical mental and financial well-being.
• Work From Home Support: A one-time $550 USD stipend to set up your home office plus a monthly $50 USD stipend for internet.
• Giving Back: 16 hours of paid volunteer time annually plus a $100 annual match for your charitable donations.
• Additional Financial Perks: Access to pre-tax commuter benefits subsidized child/eldercare () discounted pet insurance (Figo) and no-cost personalized financial wellness support through Your Money Line.

Whenever possible Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However we are not set up in all states so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office it will be evident in the job listing and your offer letter.

Individual base pay is based on various factors including whether youre located in Zone 1 or Zone 2 as well as relevant experience and the United States we have two geographic pay zones. For this role the expected base pay ranges for new hires are:

• Zone 2 (All other US states): $140K - $190K USD annually

The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable consistent and competitive ranges. We also evaluate compensation bi-annually identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

Base pay is only one element of an employees total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprouts equity plan. Employees (and their dependents) are covered by medical dental vision basic life accidental death and dismemberment insurance and Modern Health (a wellness benefit). Employees are able to enroll in Sprouts companys 401k plan in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers Flexible Paid Time Off and ten paid holidays. We have outlined the various components to an employees full compensation package here to help you to understand our total rewards package.

Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race color religion national origin or ancestry sex (including sexual identity) age physical or mental disability pregnancy veteran or military status unfavorable discharge from military service genetic information sexual orientation marital status order of protection status citizenship status arrest record or expunged or sealed convictions or any other legally recognized protected basis under federal state or local law. Because Sprout Social is a federal contractor we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity equity and inclusion in our latest DEI Report.

If you need a reasonable accommodation for any part of the employment process please contact us by email at and let us know the nature of your request and your contact information. Well do all we can to ensure youre set up for success during our interview process while upholding your privacy including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about our commitment to equal employment opportunity please click here (1) Equal Opportunity Employment Poster and (2) Sprout Socials Affirmative Action Statement.

Additionally Sprout Social participates in the E-Verify program in certain locations as required by law.