Front Office Assistant Manager

New Delhi - India

Monthly Salary: Not Disclosed

Posted on: 8 days ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities:Operational Management

Supervise and ensure efficient day-to-day operations of reception reservations and guest services.
Ensure smooth check-in/check-out procedures with accurate billing and recordkeeping.
Coordinate room allocations and guest preferences with housekeeping and reservations.
Monitor lobby and front desk activities to ensure professional and welcoming service at all times.

Guest Relations

Greet and interact with guests to ensure satisfaction and resolve complaints promptly.
Handle VIP and special guest requirements ensuring a personalized experience.
Maintain high guest satisfaction scores and handle guest feedback through various channels.

Team Supervision

Lead train and motivate front office associates to deliver exceptional service.
Prepare duty rosters and manage staff scheduling as per operational requirements.
Conduct regular briefings and performance evaluations.

Financial & Administrative

Oversee cash handling billing accuracy and night audit reports.
Ensure adherence to credit policies and proper posting of charges.
Assist in budget preparation cost control and revenue maximization for the department.

Coordination & Compliance

Liaise with housekeeping engineering F&B and security to ensure seamless guest experience.
Ensure compliance with hotel policies SOPs and statutory regulations.
Maintain records and reports related to occupancy revenue and performance metrics.

Interested candidate can share their resume at

Required Experience:

Manager

Key Responsibilities:Operational ManagementSupervise and ensure efficient day-to-day operations of reception reservations and guest services.Ensure smooth check-in/check-out procedures with accurate billing and recordkeeping.Coordinate room allocations and guest preferences with housekeeping and res...