Senior Specialist Content Moderation

Company Description

Depop is the community-powered circular fashion marketplace where anyone can buy sell and discover desirable secondhand fashion. With a community of over 35 million users Depop is on a mission to make fashion circular redefining fashion consumption. Founded in 2011 the company is headquartered in London with offices in New York and Manchester and in 2021 became a wholly-owned subsidiary of out more at

Our mission is to make fashion circular and to create an inclusive environment where everyone is welcome no matter who they are or where theyre from. Just as our platform connects people globally we believe our workplace should reflect the diversity of the communities we serve. We thrive on the power of different perspectives and experiences knowing they drive innovation and bring us closer to our users. Were proud to be an equal opportunity employer providing employment opportunities without regard to age ethnicity religion or belief gender identity sex sexual orientation disability pregnancy or maternity marriage and civil partnership or any other protected status. Were continuously evolving our recruitment processes to ensure fairness and are open to accommodating any needs you might have.

If due to a disability you need adjustments to complete the application please let us know by sending an email with your name the role to which you would like to apply and the type of support you need to complete the application to . For any other non-disability related questions please reach out to our Talent Partners.

The Job

We are looking for a Senior Specialist - Content Moderation to strengthen Depops content moderation operations. You will play a key role in optimising our moderation tooling improving workflows and driving initiatives that reduce user pain points while enabling scalable effective risk detection. Partnering closely with Product Engineering Data Science and CX Support Sellers PR and Comms you will ensure Depops moderation ecosystem evolves in line with community needs and company priorities.

This role requires a test-learn-adapt mindset with the ability to pivot between BAU needs and experimentation as priorities shift. We need you to bring a team-focused approach working collaboratively within our Trust & Safety team and across other functions. You will ensure we are always solving for the right problems by keeping the user perspective at the centre of decisions using data analysis and user sentiment to identify validate and address key pain points.

Responsibilities

• Lead improvements to Depops content moderation tooling (primarily Cinder) by designing testing and iterating workflows that support accurate efficient and scalable moderation.

• Use user sentiment data and feedback to identify friction points inform improvements and enhance the overall user experience.

• Apply a testlearnadapt approach to moderation initiatives ensuring changes are data-driven and iterated based on impact.

• Partner cross-functionally with Product Engineering Data Science and CX to scope prioritise and implement solutions that improve detection and handling across different risk areas.

• Conduct hands-on & real-time data analysis by self-serving data from Looker and other internal tools to inform decisions and measure outcomes as well as proactively identify future risks and trends and proactively recommend safeguards around them.

• Provide SME for labelling as well as support and refine labelling processes to ensure accurate consistent and scalable enforcement across multiple risk areas.

• Document and communicate feature requests requirements and workflow improvements to stakeholders clearly and effectively.
  

Qualifications

Requirements

• Proven experience in Trust & Safety moderation or platform integrity roles.

• Familiar with a test learn adapt approach in an product-led environment

• Strong knowledge of moderation tooling and processes including designing workflows and optimising for agent efficiency

• Demonstrated experience in cross-functional collaboration ideally with Product Engineering and/or Data Science

• Analytical skills with the ability to self-serve and interpret data from Looker or similar tools to uncover user pain points and then take action to solve for them

• Excellent communication skills (both verbal and written) with a proactive approach to sharing updates flagging issues and reporting on progress

• Strong team player who fosters collaboration and transparency across workstreams

• Demonstrated ability to follow through on responsibilities ensuring issues are analysed escalated where necessary and resolved to completion

• Comfortable in fast-paced ambiguous environments with a mindset of continuous improvement

Additional Information

Health Mental Wellbeing

• PMI and cash plan healthcare access with Bupa

• Subsidised counselling and coaching with Self Space

• Cycle to Work scheme with options from Evans or the Green Commute Initiative

• Employee Assistance Programme (EAP) for 24/7 confidential support

• Mental Health First Aiders across the business for support and signposting

Work/Life Balance:

• 25 days annual leave with option to carry over up to 5 days

• 1 company-wide day off per quarter

• Impact hours: Up to 2 days additional paid leave per year for volunteering

• Fully paid 4 week sabbatical after completion of 5 years of consecutive service with Depop to give you a chance to recharge or do something you love.

• Flexible Working: MyMode hybrid-working model with Flex Office Based and Remote options *role dependant

• All offices are dog-friendly

• Ability to work abroad for 4 weeks per year in UK tax treaty countries

Family Life:

• 18 weeks of paid parental leave for full-time regular employees

• IVF leave shared parental leave and paid emergency parent/carer leave

Learn Grow:

• Budgets for conferences learning subscriptions and more

• Mentorship and programmes to upskill employees

Your Future:

• Life Insurance (financial compensation of 3x your salary)

• Pension matching up to 6% of qualifying earnings

Depop Extras:

• Employees enjoy free shipping on their Depop sales within the UK.

• Special milestones are celebrated with gifts and rewards!