Patient Coordinator
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Job Location:
Tarpon Springs, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Patient Coordinator
Job Description:
ThePatient Coordinatorserves as the primary point of contact for all prospective patients engaging with St. Lukes Eye through digital campaigns online forms and inbound calls. This role owns the entire conversion process from the first inquiry through to scheduling ensuring each patient receives a personalized professional and compassionate experience.
The Patient Coordinator plays a key role in supporting St. Lukes growth goals by increasing surgical consultation and scheduling rates while maintaining data accuracy and a concierge-level patient experience. This position bridges the gap between marketing clinical operations and care coordination teams to ensure a seamless patient journey.
Responsibilities:
Lead Management & Patient Conversion
- Manage and respond promptly to all inbound leads from online forms marketing campaigns and referral sources.
- Execute the full follow-up cycle including initial contact multiple touchpoints and final outcome documentation.
- Track and manage all prospective patient interactions in the CRM or lead management system.
- Prioritize and organize outreach efforts to minimize lead drop-off and maximize conversions to consultations and surgical bookings.
- Record and report patient communication outcomes in accordance with established KPIs and protocols.
Online Scheduling & Data Accuracy
- Serve as the owner of online scheduling tools ensuring all clinic and surgeon availability templates and settings are accurate and up to date.
- Audit and correct scheduling data regularly to eliminate booking errors and improve the overall patient experience.
- Validate and update patient demographic insurance and PHI data during scheduling to maintain data integrity.
- Ensure appointment confirmations and pre-visit communications are delivered accurately and on time.
Concierge Patient Experience
- Provide concierge-level service to all prospective patients particularly for Reflections Surgical and Refractive Surgery inquiries.
- Guide patients through the decision-making process by clearly explaining next steps financing options (including CareCredit) and procedural details using approved materials.
- Serve as a knowledgeable and empathetic resource for patient questions and concerns.
- Coordinate closely with surgical and care teams to facilitate a seamless transition from consultation to surgery.
Collaboration & Support
- Collaborate with Marketing Care Coordination and Surgical teams to maintain lead quality and optimize scheduling performance.
- Act as backup support for Care Coordinators when needed assisting with scheduling and patient follow-ups.
- Participate actively in weekly or monthly team meetings to share insights on lead conversion scheduling trends and patient feedback.
- Contribute to the development and improvement of standard operating procedures (SOPs) for lead handling and scheduling.
Company Mission
Life Changing Vision is a mission statement we adhere to in every aspect of our care giving from the moment a patient walks through our doors to the follow-up care they receive. We are committed to helping our patients attain overall wellness in body mind and spirit.
The Benefits of working for St. Lukes
Medical Dental Vision Life Insurance 401(k) with Employer Match Paid Time Off and Holiday Pay
Opportunity to build a career with a longstanding reputable organization
Leadership and Career Advancement opportunities
Competitive wages and certification bonuses
Monday Friday work week
Weekends and Holidays off
See more benefits at are an Equal Opportunity Employer and a Drug Free Workplace
We participate in E-Verify
Required Experience:
IC
Key Skills
- Air Ticketing
- API
- CAD CAM
- Data Management
- Equity
- Import & Export
About Company
St Luke’s offers world-class cataract surgery, glaucoma care, retina treatment, LASIK, and hearing services in Tampa Bay and The Villages.
