Customer Success

Were looking for a Customer Success Manager (Hybrid from Haarlem Netherlands )

As aCustomer Success Managerat Signhost (formerly Evidos) youll be the vital link between our customers and internal teams. From the moment a deal is closed youll guide clients through onboarding provide expert support and ensure they get the most out of our digital signing and identification solutions.
Youll be the go-to person for customer questions via phone and email deliver training sessions and proactively identify opportunities through data to enhance customer satisfaction and drive growth. Youll also collaborate closely with Sales Product and other CSMs to share insights and improve our services.

This is a dynamic customer-facing role where your enthusiasm communication skills and technical curiosity will shine.

• We offer flexibility

• We offer a diverse work environment

• Futureproof your career with a job in information security

How you will make an impact:

• Serve as the primary point of contact for customers after the sale; delivering timely thoughtful and solution-oriented support.

• Guide customers through onboarding; ensuring a smooth start and helping them make the most of our platform and services.

• Conduct regular six-month check-ins to assess customer satisfaction; identify growth opportunities and proactively suggest relevant upsell options.

• Act as the voice of the customer by sharing feedback and insights with the Product team to help shape future developments.

• Collaborate closely with Sales and fellow Customer Success colleagues to exchange product knowledge technical insights and best practices.

• Monitor customer health metrics and usage data to proactively address risks and ensure long-term retention.

• Work cross-functionally with Product and the CS-team to resolve issues and advocate for customer needs.

• Contribute to the continuous improvement of internal processes and customer journeys with a strong focus on scalability and automation.

• Stay up-to-date with product updates and industry trends to provide strategic guidance to customers and help them achieve their goals.

What Were Looking For:

• A natural collaborator with strong listening and communication skills

• Enthusiastic proactive and customer-focused

• Fluent in Dutch and English both written and spoken

• Affinity with IT or SaaS is a plus

What We Offer:

• A dynamic role in a fast-growing scale-up with room to grow and shape your work

• Opportunities for personal development and training

• Daily team lunches monthly drinks and fun outings

• Travel allowance pension contributions and phone cost reimbursement

• Bring Your Own Device allowance: EUR 18/month

• Commuting (home-office-home) allowance: EUR 0.23/km with a max of EUR 285/month

• Pension contribution: 7% of gross salary

• Annual leave: 25 days

• Unlimited lunch/tea/coffee/snacks/fruit with employee contribution (bijtelling maaltijd) following the Dutch statutory regulation.

Why Should You Apply

• Leader in the security industry

• Friendly supportive & knowledgeable teams

• Opportunities for on-the-job training

• Youll help secure identities!

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For US roles or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds and we strive to provide an accessible experience for candidates of all abilities.

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