Technical Customer Assurance Manager

Description -

A unique opportunity to turn deep PC knowledge into highimpact customer success.

Why this role matters

If you love solving complex technical challenges and want to grow beyond standard PC troubleshooting the TCAM role opens the door to a more strategic customerfacing technical career. Youll work closely with major enterprise customers (primarily in Amstelveen the Netherlands ) build strong relationships and focus on the issues that have real impact on system uptime and customer satisfaction.

You wont just fix problems youll influence analyse prevent and shape better experiences for HPs most important customers.

Responsibilities:

• Act as the primary technical contact for assigned customers providing trusted expertise after purchase

• Diagnose and resolve hardware software and network issues with a strong focus on rootcause analysis

• Provide clear actionable technical guidance to customer IT teams and follow through to full resolution

• Partner with the customer during new hardware deployments to ensure a healthy rollout validating images drivers and key fixes using HP product knowledge to support a strong firstday experience

• Build strong longterm relationships through regular communication proactive engagement and onsite visits where required

• Deliver technical training sessions and knowledgesharing workshops for customer IT departments

• Work closely with HPs specialist technical experts to manage deeper or complex escalations when needed

Education & Experience

• Technical degree in Computer Science (or equivalent)

• Collaborative and effective in hybrid and distributed team environments

• Solid handson experience in PC technical support

• Proven history of resolving technical issues directly with customers

Languages

• Fluent Dutch and English

• Additional languages are a plus

Personal Skills

• Approachable and able to build positive relationships with customers and colleagues

• Growthoriented mindset with a desire to develop beyond pure technical work into strategic customer impact

• Strong team player with a customerfirst mindset

• Effective communicator with the ability to lead discussions and share insights confidently

• Highly independent and able to take ownership of complex issues from start to finish

• Creative problemsolver with a proactive attitude

• Organised reliable and able to manage multiple cases

Technical Skills

• Deep PC hardware and device manageability expertise

• Strong proficiency across Microsoft OS and Modern Management (e.g. Intune Autopilot) working closely with wider HP technical experts when needed (Microsoft certifications are a plus)

• Competent in network troubleshooting (LAN/WLAN/VPN)

• Skilled in data extraction analysis and reporting (Power BI Excel incl. PivotTables)

• Able to present technical findings clearly to both technical and nontechnical audiences

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Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal