Governance & Oversight Specialist

Looking for a new challenge

Take a look at our current vacancies. If you see a vacancy that is right for you we encourage you to apply!

Governance & Oversight Specialist

Do you want to be part of a team wherePurposedrives everything we doAmbitionfuels our growthTrustbuilds our foundation andRespectshapes our culture.

Step into a role where your insight drives strategic decisions and your governance expertise shapes operational excellence. Join us as a Governance & Oversight Specialist and help influence the future of financial fairness.

Contract: Permanent

Working hours: 35 hours per week is full time.

Salary: Circa 59450

Reporting to: Head of Governance and Oversight

Location: London Docklands

By joining our team youll enjoy the best of both worlds hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.

Join our community This is a great opportunity to learn about the Financial Ombudsman and the work that we do. join here

About Us

The Financial Ombudsman Service is an independent not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers or small businesses and their financial service providers.At the Financial Ombudsman Service we make decisions on a range of complex and difficult issues. Every year we resolve hundreds of thousands of disputes between consumers or small businesses and their financial service providers and if we believe a customer hasnt been treated fairly we can step in to put things right.

The purpose of the role

As a Governance and Oversight Specialist you will play a pivotal role in supporting the Head of Governance and Oversight to drive strategic governance performance and target setting assurance and operational insight across the Operational Planning and Performance function.

You will contribute to the design implementation and continuous improvement and adherence of governance frameworks performance reporting target setting casework tools and decision-making structures that underpin service excellence and operational resilience. Your work will directly inform senior leadership enabling data-driven decisions and fostering a culture of accountability and continuous improvement.

What Youll Do

As Governance and Oversight Specialist you will coordinate the work of others within the team to ensure that continuous governance and oversight initiatives are clearly scoped costed planned and executed.

This role requires a strong analytical mindset the ability to distil complex data into actionable insights and a proactive approach to identifying opportunities for enhanced oversight. You will be responsible for producing high-quality reports and briefings for senior stakeholders ensuring governance processes are robust transparent and consistently applied across the function.

Key responsibilities

• Supporting the Head of Governance and Oversight in delivering governance and oversight activities across Operational Planning and Performance.

• Preparing and maintaining documentation such as RACIs process maps and oversight frameworks.

• Conducting data analysis to support decision-making and performance monitoring.

• Assisting in the development and implementation of performance-based incentive schemes.

• Supporting the governance of individual target setting frameworks and undertaking checks on performance targets.

• Supporting the governance and oversight of casework tools.

• Collaborating with Quality Advisers to drive continuous improvement in quality processes.

• Contributing to reporting for ExCo and Board subcommittees on planning and performance risks and governance initiatives.

• Building effective relationships across operational teams in order to influence stakeholders by understanding and addressing their needs using a range of relevant approaches.

• Have the ability to lead others with minimal support providing direction and guidance while reviewing work at agreed milestones.

• Use discretion in identifying and responding to complex issues applying sound judgement and insight.

To be considered for this role youll need to show us that youve got the skills and capabilities. Youll have to meet the following minimum criteria:

Minimum Criteria

• Previous experience in a role involving data analysis reporting or governance including employing data insight and digital skills to drive solutions and decision making.

• Proven ability to transform complex data into actionable insights and produce high-quality reports for senior management executive level and board stakeholders with the clarity to communicate effectively across diverse audiences.

• Experience in designing implementing and continuously improving governance frameworks and performance management processes.

• Ability to influence stakeholders by understanding and addressing their needs and building effective relationships across operational teams.

• Proven capability to deputise for the Head of Governance and Oversight including representing the function in senior forums making decisions within delegated authority and ensuring continuity of leadership and oversight.

• Experience and capability to coach and mentor others supporting their development and fostering a culture of continuous learning and improvement.

• Proficiency in using data tools (e.g. Excel Power BI or similar).

It would also be nice if you have the following experience

• Experience working in a financial services or related area

• Understanding of complaints case-handling processes

Why Youll Love Working With Us

We are a values led organisation. Our values define our culture influence our decisions and underpin our vision and strategy. They set out how we play our PART through Purpose Ambition Respect and Trust. You can learn more about our values here:

Work your way hybrid or in-office

We also offer an attractive competitive salary and flexible benefits to suit our people. Heres a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement with the option to buy extra or sell days

• Generous pension

• Various Family Friendly Policies including enhanced maternity pay carers and dependants leave

• Employer provided benefits such as Private medical insurance virtual GP Critical illness cover Life assurance cover to name a few

• Choice of voluntary benefits including Technology scheme Cycle to work scheme Will-writing service amongst others

• Gym membership discounts and a fully equipped on-site gym open 24/7 in London only

Lets Make This Easy - Apply in a few minutes

Apply with your updated CV ensuring you are highlighting where your experience aligns with the the minimum criteria.

Applications need to be submitted by Midnight on Friday 14th November 2025

Due to high application numbers this advert may end earlier than the date specified so please dont delay and apply now!

The recruitment process

Shortlisted candidates will be invited to a first stage of the recruitment process which may include completing online assessments and/or a telephone interview.

Formal interviews for this role will be held via a teams meeting in week commencing 24th November 2025

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process

The Financial Ombudsman is an Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all our team. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more

miss out be part of the journey and take advantage of this opportunity.

Authenticity of applications

To ensure a good candidate experience we do not use AI tools for our screening process. As such we value authentic personal applications.