Pre-Media Specialist
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Job Summary
Provides technical assistance to the customer to facilitate the integration of publisher data and content at Lightning Source. Responsible for testing manipulating and validating data files to ensure Ingram compliance. Communicates to content submitters any issues or concerns with their data and demonstrates the file adjustment to the customer. Interacts regularly with Client Services Sales and Operations via email phone ticketing systems and remote and in-person meetings. Focus on complex fixes workflow efficiencies and communication. Ability to speak and read the Arabic language.
Essential Duties:
- Responds to enquiries both internal and external - via phone and/or email regarding technical questions or issues related to content submission and compliance.
- Proactively assists customers with file format set up and submission by providing step-by-step instructions to customers regarding file submissions via web or ftp site.
- Provides file review analysis and feedback to customers to ensure the successful submission of content escalating as necessary.
- Performs simple and complex file fixes.
- Provides direction regarding cover template layout cover template generator and any other file submission processes or procedures.
- Uses Adobe Acrobat Professional Adobe InDesign Adobe Photoshop and Microsoft Word as well as other software and hardware to achieve desired results in a timely manner in accordance with publisher specifications and the Lightning Source operating manual.
- Prepares digital interiors and covers using client supplied files in formats including PDF Photoshop InDesign and other programs as needed in accordance with publisher specifications and the LS operating manual and templates.
- Communicates well with Publishers and Client Service Coordinators to resolve issues.
- Accurately troubleshoots manufacturing and file related issues.
- Reviews and processes test files from publishers to generate samples for customer review and discussion.
- Offers creative solutions to technical issues/challenges that may arise as a result of content submissions.
- Assists with the design and layout of both internal and external LS documentation.
Other Duties:
- Learning internal content management systems and product offerings.
- Escalates quality concerns with supplier data to supervisor as appropriate.
- Assist with new customers in technical onboarding and problem resolution using standard workflows as needed.
- Works directly with PreMedia Operations Sales Client Services and IT as well as ICG leadership team.
- Other duties as assigned
- Completes digital certification requests using Quickbase
- Performs additional maintenance and services tasks such as Content Release Page Count Changes Design/Typesetting Projects and Offset File Requests.
- Perform other duties as assigned.
Qualifications :
Knowledge Skills and Abilities:
- Ability to apply new knowledge technology and procedures to job responsibilities
- Ability to meet critical due dates while delivering quality output
- Ability to demonstrate personal computing skills including MAC and PC based applications (Office Excel Word and Outlook Photoshop InDesign and Adobe programs)
- Knowledge of digital printing processes electronic file specifications and electronic prepress processes
- Knowledge of color theory and application
- Ability to be flexible/multi-task based on workflow demands
- Ability to speak write and read the English language
- Ability to develop constructive and cooperative working relationships with others and maintain them over time
- Ability to exercise effective judgment sensitivity creativity to changing needs and situations
- Ability to maintain consistent punctual and regular attendance
- Ability to receive and give information in a courteous manner over the telephone via electronic communication or in person
- Ability to engage in active listening with coworkers management and clients/customers
- Attention to detail
- Knowledge of organization operating procedures and policies of the company
- Ability to apply new knowledge technology and procedure to job responsibilities
- Ability to meet and maintain performance objectives (standards)
- Ability to maintain full time work schedule during normal company operating hours
Basic/Minimum Qualifications
Education and Experience:
- A BA (Hons) or BSc (Hons) or directly related year for year experience
- 2 years using current Adobe software.
- 1 year(s) experience in Content Management Systems.
- Ability to speak and read Arabic
Essential Physical Demands
- Ability to occasionally lift and carry < 20 lbs
- Ability to operate computer equipment including keyboard and monitor phone equipment and other necessary office equipment for long periods of time
Additional Information :
Perks/Benefits:
- Life Assurance
- Company Pension Scheme
- Company Sick Pay Scheme
- Continuous Professional Development and Training Opportunities
- Service Awards
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Quality Assurance
- Client Relation
- Target Audience
- Media Planning
- Trend Analysis
- Market Research
- Email Campaigns
- Social Channels
- Campaign Management
- Client Service
- Current Events
- News Stories
- Powerpoint
- Data Analysis
- Analytics
About Company
Ingram Content Group Ingram Content Group Books — printed ones, digital ones, in all their formats and the technology that keeps them moving across the globe — these are our passions and for more than 50 years they have been what we have worked to perfect every day at Ingram Content G ... View more
