Senior Technical Solutions Engineer MDMUEM, Linux, Enterprise support

Are you a hands-on problem solver with a passion for customer success Join Ivantis global customer support team and help deliver effortless technical support for the worlds leading Everywhere Work solutions. If you thrive on tackling tough software challenges building trust with customers and making technology work better for everyone we want to meet you.

Why this role matters
Youll be the technical expert who helps organizations unlock the potential of Ivantis productsdriving solutions that keep systems running smoothly and securely everywhere people work. Your work directly improves how customers experience Ivantis cutting-edge software fuels continuous business improvement and supports enterprise teams worldwide. By joining us youll be an essential part of a collaborative team that makes a real difference for thousands of businesses every day.

What youll do

• Resolve technical issues for enterprise customers and partners through our support portal.
• Troubleshoot and optimize Linux/Unix (LAMP) servers networking PKI virtualization and SaaS/cloud services
• Provide expert support for Mobile Device Management (MDM) across Apple iOS/MacOS Android and Windows devices
• Partner with product engineering and customer teams to streamline incident resolution
• Lead efforts to maintain service quality during system outages and escalations
• Advise customers on best practices for deploying and securing Ivanti products
• Collaborate across global teams to identify and implement service improvements

What you will bring

• 610 years experience in enterprise IT support or equivalent role
• Proven hands-on troubleshooting skills in Linux/Unix systems and LAMP stack or networking PKI and virtualization
• Strong experience with MDM solutions for Apple Android and Windows
• Practical knowledge of SaaS/cloud platforms (AWS Azure Docker) microservices and B2B customer support
• Excellent written and verbal communication with a customer-first attitude
• Bachelors degree in computer science or a related field or equivalent professional experience

Preferred skills:

• Experience with DNS IP networking firewalls SMTP HTTPS load balancers ActiveSync and email systems
• Certifications: Linux CCNA MCTS VCP
• Familiarity with Exchange Active Directory ISA/TMG NDES KDC
• SQL queries and LDAP server management
• Understanding of PKI SCEP and security best practices

Why Ivanti
Flexible schedules: Work where and when youre at your best
Competitive compensation & rewards: Health wellness and financial benefits designed for you and your family
Global diverse teams: Connect and collaborate with talented colleagues in 23 countries
Learning & development: Build your career with world-class training and growth opportunities
Equity & belonging: Every voice counts. Your experiences help us build better solutions

What drives us:

Ivantis mission is to elevate human potential within organizations by managing protecting and automating technology for continuous innovation.

It is through diverse and inclusive hiring decision-making and commitment to our employees and partners that we will continue to build and deliver world-class solutions for our customers. To learn more about Ivantis Mission and Core Values

Inclusion at Ivanti
Ivanti is proud to be an Equal Opportunity Employer. We are committed to building a diverse team and fostering an inclusive environment where everyone belongs regardless of background or identity. Need adjustments during the process Contact happy to support you.

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