IT Operations Support Senior Associate

Chennai - India

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider throughout India and many other countries in the world. The below client is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation we have sought to make the world a better place one that benefits lives communities and the planet

Job Title: IT Operations Support Senior Associate

Location: Chennai

Work Type: Hybrid

Position Description:

Employees in this job function are responsible for ensuring reliable and efficient operations of physical or virtual servers private cloud networks (including telecommunication) PCs and other business critical infrastructure components.
They oversee the technology infrastructure that supports the business and support internal users in troubleshooting and escalating issues that impact system health.
They are also responsible for setting up user systems and operating systems.

Key Responsibilities:

Manage the organizations IT infrastructure including servers networks storage systems mainframes telecommunication network and virtualization platforms.
Collaborate with the security teams to implement and maintain robust security measures including firewalls intrusion detection systems and access controls.
Configure and maintain networking equipment including routers switches firewalls VPN QoS and wireless access points to support seamless communication within trusted corporate and with untrusted external networks.
Establish and maintain data backup and recovery procedures to ensure business continuity during system failures or following malicious threats.
Monitor usage patterns of enterprise systems to identify potential issues like SLA metrics and proactively resolve them to ensure the continued availability and reliability of critical systems .
Analyze system capacity and performance trends to anticipate future infrastructure needs and provide recommendations for investment prioritizations as necessary.
Perform routine network maintenance & system upgrades including service packs patches hot fixes & enhancements.
Design and implement IaC scripts and automated processes to reduce manual intervention and enhance repeatability and testability of infrastructure modifications.
Troubleshoot complex software and hardware issues that are escalated by tech support teams and ensure resolutions are documented and added to the organizations knowledge repository
Set-up and configure user systems including installing and configuring operating systems software applications and hardware devices

Skills Required:

JES2 MVS TSO/ISPF JES3 IMS CA7 IBM Utilities

Experience Required:

Senior Associate Exp: 3 to 5 years experience in relevant field

Education Required:

Bachelors Degree

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen is a global workforce management provider throughout India and many other countries in the world. The below client is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation we have sought to make the ...