Preferred Communities Caseworker

Summary: Under the supervision of the Extended Care Services Director the Preferred Communities (PC) Caseworker delivers intensive trauma-informed case management that is planned effective and time-bound for eligible clients. The role develops individualized service plans coordinates referrals across housing benefits healthcare education employment and legal services and documents all activities in accordance with program and funder requirements. The caseworker advances clients economic and social self-sufficiency ensures complete and compliant case files and collaborates across agency programs to provide holistic support.

Position Responsibilities:

1) Client Engagement & Assessment

• *Conduct comprehensive intakes and strengths-based assessments; co-create individualized service plans with measurable goals and timelines.
• *Provide intensive case management through regular contacts home/field visits and warm handoffs; adjust plans based on progress and emerging needs.

2) Service Coordination & Referrals

• *Coordinate access to safe housing food security transportation healthcare (medical/behavioral) education job readiness/employment and legal services.
• *Reduce barriers by scheduling appointments arranging interpretation assisting with forms and advocating with partners on behalf of clients.

3) Documentation Data & Compliance

• *Maintain accurate up-to-date case files (intakes assessments service plans case notes releases receipts) consistent with agency and funder standards.
• Enter and retrieve client data in external refugee databases and internal spreadsheets; track demographics services and outcomes.
• Prepare timely reports and updates for supervisors; support monitoring and audit readiness.

4) Partnerships & Communication

• Collaborate with internal programs and community partners (housing employment legal health education) to streamline referrals and reduce duplication.
• Communicate effectively with diverse audiences in person by phone and in writing; participate in staff meetings case conferences and case reviews.

5) Professional Development & Performance

• Complete required trainings/webinars and professional development on time; apply learning to improve service quality and cultural responsiveness.

6) Ethics Safety & Confidentiality

• Safeguard client confidentiality and sensitive information at all times.
• Adhere to agency safety protocols policies and procedures; take precautionary measures to ensure the well-being of clients colleagues and self.
• Must be sensitive to the service populations cultural and socioeconomic characteristics.
• Adherence to the Code of Conduct and the Faith and Moral is mandatory.
• Every employee is required to take a solution-oriented approach in their interactions and undertakings as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
• Perform other duties as assigned to meet program objectives.

Competencies:

Customer Service

Communication

Integrity/Honesty

Results Oriented

Minimum Qualifications:

• Education
  • Bachelors degree preferred (social work human services or related field) or 24 years of relevant social-services experience.
• License and Credentials
  • Reliable transportation
  • Valid driver license with clean driving record
  • Valid vehicle insurance
  • Ability to operate an agency 12 passenger van on an as needed basis for program activities and events.
  • Must be 21 years of age and adhere to the CCAOSA policy which will not allow anyone under the age of 21 to operate an agency vehicle

Minimum Knowledge and Skills:

• Knowledge of client files documentation and record keeping.
• Skilled in using personal computer various software email and internet
• A solid grasp of file documentation and record keeping.
• Must be detail oriented organized self-motivated work well independently and on a team.
• Must have good written and verbal skills.
• Must have good critical thinking and problem solving skills.
• Ability to drive and maintain reliable personal transportation.
• Able to drive a 12-passenger vehicle when necessary.

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload etc.) ** This is a Grant funded position and salary is dependent on funding availability. Position can be eliminated at any time because of lack of funding to support this position.**

Catholic Charities is an Equal Opportunity Employer. To view this and other employment opportunities please visit our website at . You must apply through our website and complete the application and upload your resume. No phone calls please. If you are chosen for an interview you will be contacted.