The position is described below. If you want to apply click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application youll be invited to create a profile which will let you see your application status and any communications. If you already have a profile with us you can log in to check status.

Need Help

If you have a disability and need assistance with the application you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries wont receive a response).

Regular or Temporary:

Language Fluency: English (Required)

Work Shift:

Please review the following job description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.

Operational Leadership
Lead the Retail Lending Fulfillment Production Support Team overseeing day-to-day production and strategic support across Fulfilment.
Monitor the overall health of Fulfilment operations and manage operational routines including production and FTE Forecasting capacity and pipeline management expense management and developing and maintaining key executive and production reporting.
Develop and execute the annual strategic plan identifying OPEX and transformational opportunities and support business and tech prioritization.
Manage a portfolio of OpEx and transformational efforts to improve overall efficiency effectiveness optimize workflow and teammate/customer experience.
Track KPIs to maximize productivity capacity planning and service quality.
Team Management
Lead develop and mentor teams to build effective leadership ensuring top performance and alignment to the REL goals.
Foster a culture of accountability customer service and continuous improvement.
Compliance and Risk Management
Support control testing efforts to ensure the controls are effectively executed to prevent errors and defects and ensure proper process adherence.
Identify and mitigate operational risks implementing internal controls and audit responses as needed.
Ensure adherence to all federal state and investor guidelines (e.g. TRID TILA RESPA FHA VA FNMA FHLMC).
Collaborate with legal and compliance teams to interpret and apply regulatory updates.
Cross-Functional Collaboration
Partner with teams across REL Mortgage Sales Home Equity Correspondent Workforce management and Process Management.
Partner with technology business analysts and product owners across Truist to enhance automation and system capabilities.
Support business case development and tech prioritization efforts across Consumer Lending and Real Estate Lending.
Support new product rollouts and process transitions.

Required Qualifications:
Education & Experience
Bachelors degree in business or related field or equivalent and related training.
10 years of banking and real estate lending experience in lending operations.
8 years of experience in consulting reporting & analytics process improvement production support or related roles.

Skills & Competencies
Production Support experience supporting Head of REL Fulfilment and the functional leadership team e.g. Underwriting Processing Closing 3rd Party Services.
Deep knowledge of real estate lending/ mortgage loan products processing requirements and regulatory frameworks.
Experience applying Lean six sigma techniques to continuously improve operational efficiency and effectiveness.
Deep analytical experience leveraging data. Analyzing and interpreting data to optimize performance drive decisions and manage risk.
Experience using a variety of data visualization tools (e.g. Power BI and Tableau) to develop dashboards for KPIs and key metrics e.g. turnaround time pull through rates quality/error rates cost per loan pipeline fall out).
Advanced understanding of project management framework and demonstrated ability to implement large scale initiatives and ability to bring clarity to ambiguous assignments.
Relationship building and ability to drive decision-making through a consensus-building approach.
Ability to drive desired teammate actions through motivational leadership.
Demonstrated ability to translate key strategic decisions into actionable initiatives
Ability to lead change effectively and constructively in an organization introducing continuous improvement practices in an organization.
Strong interpersonal leadership and communication skills both written and verbal in relation to internal and external clients.
Demonstrated proficiency in key process and analytic tools (e.g. Power BI Tableau Visio Aris) and familiarity with LOS platforms (e.g. Empower Blend).
Ability to travel occasionally overnight

Preferred Qualifications:
Masters degree in business or related field from an accredited university

Demonstrated experience with cross-functional collaborations
Experience managing fulfillment teams across geographically distributed locations
Experience in technology-based multi-project work environment
Experience in project coordination and budget preparation

Experience and training in public speaking and group facilitation

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the Law E-Verify IER Right to Work