Apprentice IT Applications Production Support

Connecting clients to markets and talent to opportunity.

With 4500 employees and over 300000 commercial institutional payments and retail clients we operate from more than 70 offices spread across six continents. As a Fortune 100 Nasdaq-listed provider we connect clients to the global markets focusing on innovation human connection and providing world-class products and services to all types of investors.

Whether you want to forge a career connecting our retail clients to potential trading opportunities or ingrain yourself in the world of institutional investing StoneX Group is made up of four business segments that offer endless potential for progression and growth.

StoneXApprenticeship

Are you looking to gain real world experience in an entrepreneurial culture Consider anapprenticeshipat a thriving global financial services firm andlaunch your career with StoneX! A StoneXApprenticeshipwill provide development support career growth and an endless array of opportunities. You can expect to make an impact onthe businessand experience acareer definingapprenticeshipprogram.

ApprenticeshipPerks:

In addition to the real-worldexperienceyoullgain at StoneXwereexcited to offerapprenticesseveralperkswhich include the following:

• Compensation: Allapprenticesare paid at a competitive rate.

• Socials:Networking and acclimation to the company office and city are important aspects of theapprenticeshipprogram.Socialsand local favorites are planned at various points with large events at the beginning and end of yourapprenticeship.

• Access to Senior Leaders:Senior leaders are involved in theapprenticeshipprogram from day one delivering trainings presenting on firm business weekly leadership calls and even attending socials.

• Training:Virtual and in-persontrainingsto getapprenticesonboardedandconnectedwith the company globally.

• Mentorship:Apprenticeshave a mentor andbuddyto help answer any questions and work alongside during yourapprenticeship.

Position Purpose:

We are seeking a Production Support Engineer to join our dynamic team to support mission critical Payment Applications. The ideal candidate will have a strong background in supporting production environments troubleshooting complex technical issues and ensuring the smooth operation of applications and databases. You will play a critical role in resolving incidents performing root cause analysis and supporting database and application-related issues in a 24x7 environment.

Important note:This is a24/7 support role. Working inrotational shifts (including nights weekends and holidays)ismandatoryto ensure continuous global application availability.

Primary duties will include (not limited to):

Production Support & Incident Management:

• Monitor and maintain production systems to ensure high availability and performance.
• Respond promptly to incidents provide technical support and resolve issues in line with SLAs.
• Perform root cause analysis for production incidents and propose long-term solutions to prevent recurrence.
• Providing advanced troubleshooting and resolution.Application Support for Payments Applications (Java/.NET MongoDB SQL Azure Cloud):

• Provide support for applications troubleshooting technical issues ensuring performance and availability.
• Collaborate with development teams to address code-related issues and support application deployment.
• Optimize application performance and conduct regular health checks to ensure system stability.

Cloud Technologies Support:

• Work with cloud technologies (Azure) to ensure seamless integration deployment and management of production applications and databases.
• Resolve cloud infrastructure issues.
• Implement and manage cloud security measures to protect sensitive data and applications.

ITIL Process Adherence:

• Ensure compliance with ITIL processes particularly Incident Management and Problem Management to ensure service continuity and minimize downtime.
• Contribute to the implementation and improvement of ITIL best practices within the organization.

Documentation & Reporting:

• Maintain accurate records of incidents problems changes and resolutions.
• Generate and analyze reports on service performance identifying trends and opportunities for improvement.

Essential Technical Skills

• Back End: Mongo SQL
• Architect: Java/.NET
• Cloud: Azure

Desired Skills

Basic understanding and experience of using AIML (Artificial Intelligence Markup Language) and Agentic AI

to document develop and test software

StoneXEssentialQualifications

• Ability to maintain confidentiality and appropriately handle sensitive information with tact and discretion
• Sound verbal/written communication abilities
• Effective interpersonal skills
• Sense of urgency
• Honesty curiosity and tenacity
• Strong work ethic and emphasis on attention to detail
• The confidence to fail

Early Careers Requirements

• Pursuing a relevant bachelors degree course from an accredited university
• Finishing university by 2026
• Available for a January 2026 start on a full-time 6-month program

Working environment:

• Hybrid (team dependent)
• Open to work flexible hours including weekends and evenings