Product Owner (Healthcare SaaS)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Product Owner
Position Summary
We are looking for a highly analytical and detail-oriented Product Owner to join our team and drive product enhancements based on real-world customer feedback. This role will focus on managing a continuous stream of improvement requests for our healthcare SaaS application collaborating across clinical technical and customer-facing teams to ensure we deliver high-impact user-centered solutions.
As the bridge between our users and development teams you will own the process of converting feedback into clear actionable problem statements crafting well-defined user stories and partnering with engineering to ensure timely and high-quality delivery.
Key Responsibilities
Customer Feedback Management & Problem Analysis
- Gather triage and analyze customer feedback enhancement requests and issue reports from support implementation and customer success teams.
- Identify true underlying problems vs. surface-level or nice-to-have requests using structured investigation stakeholder interviews and workflow analysis.
- Collaborate with clinical SMEs and end users (e.g. physicians nurses administrators) to validate clinical context and workflow implications.
- Draw current and future-state workflows to highlight pain points and define how enhancements will solve real problems.
Product Requirements & Backlog Ownership
- Translate validated customer problems into clear concise user stories with detailed acceptance criteria and supporting assets (workflows diagrams etc.).
- Own and maintain a well-prioritized backlog of enhancements bug fixes and configuration updates to support two agile development teams.
- Ensure all work items meet the Definition of Ready and track progress throughout sprints to the Definition of Done.
- Drive backlog refinement and sprint planning collaborating closely with engineering QA and UI/UX to ensure feasibility and clarity.
Cross-Functional Collaboration
- Act as the primary liaison between engineering and cross-functional stakeholders including Clinical SMEs Customer Support Implementation and Product Managers.
- Attend and actively contribute to daily stand-ups backlog grooming sprint planning reviews and retrospectives.
- Set clear expectations and communicate progress trade-offs and risks effectively to internal stakeholders.
Post-Launch Evaluation & Continuous Improvement
- Collaborate with QA and SMEs to validate that solutions meet the intended business value and are clinically sound.
- Conduct post-launch analysis to collect feedback monitor adoption and identify areas for further improvement.
Qualifications
Required:
- 57 years of experience as a Product Owner in a SaaS or enterprise software environment.
- Proven experience working in Agile/Scrum development teams.
- Ability to translate ambiguous customer requests into clear problem statements and user stories.
- Strong critical thinking and structured problem-solving skills.
- Experience working with workflow tools (e.g. Lucidchart Miro) and backlog tools (e.g. Azure DevOps Jira).
- Strong communication and collaboration skills to work across time zones and disciplines.
Preferred:
- Experience in healthcare clinical documentation or workflow automation.
- Familiarity with healthcare terminology regulatory requirements or working with physicians/clinical SMEs.
- Comfort facilitating discussions across technical and clinical stakeholders to gather context and drive clarity.
Why Join Us
This role is ideal for someone who enjoys solving real-world problems managing feedback pipelines and delivering tangible value through continuous product improvement. Youll play a critical role in improving the daily experience of clinical users and patients by ensuring enhancements are rooted in real needs and executed with precision.
Key Skills
About Company
Fortive Corporation Overview Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product d ... View more
