Product Owner (Healthcare SaaS)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Product Owner
Position Summary
We are looking for a highly analytical and detail-oriented Product Owner to join our team and drive product enhancements based on real-world customer feedback. This role will focus on managing a continuous stream of improvement requests for our healthcare SaaS application collaborating across clinical technical and customer-facing teams to ensure we deliver high-impact user-centered solutions.
As the bridge between our users and development teams you will own the process of converting feedback into clear actionable problem statements crafting well-defined user stories and partnering with engineering to ensure timely and high-quality delivery.
Key Responsibilities
Customer Feedback Management & Problem Analysis
- Gather triage and analyze customer feedback enhancement requests and issue reports from support implementation and customer success teams.
- Identify true underlying problems vs. surface-level or nice-to-have requests using structured investigation stakeholder interviews and workflow analysis.
- Collaborate with clinical SMEs and end users (e.g. physicians nurses administrators) to validate clinical context and workflow implications.
- Draw current and future-state workflows to highlight pain points and define how enhancements will solve real problems.
Product Requirements & Backlog Ownership
- Translate validated customer problems into clear concise user stories with detailed acceptance criteria and supporting assets (workflows diagrams etc.).
- Own and maintain a well-prioritized backlog of enhancements bug fixes and configuration updates to support two agile development teams.
- Ensure all work items meet the Definition of Ready and track progress throughout sprints to the Definition of Done.
- Drive backlog refinement and sprint planning collaborating closely with engineering QA and UI/UX to ensure feasibility and clarity.
Cross-Functional Collaboration
- Act as the primary liaison between engineering and cross-functional stakeholders including Clinical SMEs Customer Support Implementation and Product Managers.
- Attend and actively contribute to daily stand-ups backlog grooming sprint planning reviews and retrospectives.
- Set clear expectations and communicate progress trade-offs and risks effectively to internal stakeholders.
Post-Launch Evaluation & Continuous Improvement
- Collaborate with QA and SMEs to validate that solutions meet the intended business value and are clinically sound.
- Conduct post-launch analysis to collect feedback monitor adoption and identify areas for further improvement.
Qualifications
Required:
- 57 years of experience as a Product Owner in a SaaS or enterprise software environment.
- Proven experience working in Agile/Scrum development teams.
- Ability to translate ambiguous customer requests into clear problem statements and user stories.
- Strong critical thinking and structured problem-solving skills.
- Experience working with workflow tools (e.g. Lucidchart Miro) and backlog tools (e.g. Azure DevOps Jira).
- Strong communication and collaboration skills to work across time zones and disciplines.
Preferred:
- Experience in healthcare clinical documentation or workflow automation.
- Familiarity with healthcare terminology regulatory requirements or working with physicians/clinical SMEs.
- Comfort facilitating discussions across technical and clinical stakeholders to gather context and drive clarity.
Why Join Us
This role is ideal for someone who enjoys solving real-world problems managing feedback pipelines and delivering tangible value through continuous product improvement. Youll play a critical role in improving the daily experience of clinical users and patients by ensuring enhancements are rooted in real needs and executed with precision.
Key Skills
- Revenue Cycle Management
- HIPAA
- Healthcare Management
- PMBOK
- Microsoft Outlook
- Project Leadership
- Data Management
- Project Management
- Affiliate Marketing
- Project Management Software
- Supervising Experience
- Workday
About Company
Fortive Corporation Overview Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product d ... View more
