Customer Service Experienced Professional

Location:

Job ID:

Date Posted:

Company Name:

Profession (Job Category):

Job Schedule:

Remote:

Job Description:

The opportunity:

Active member in After Sales team and ensures that Hitachi Energy PowerGrids policies i.e. directives instructions and guidelines are followed. Develops and continuously improves After sales processes based on industry best practices. Ensures business targets are achieved within time frame.

How youll make an impact:

• Responsible for Customer Repair Order Execution of allocated India Domestic regions & Export regions which is required for reclamation Process.

• Responsible for daily execution and maintenance of Repair Order register. Any discrepancies between ERP Order Backlog and Repair Order Register are reviewed on regular basis and resolve the discrepancies in collaboration with Internal Department and GBS.

• Responsible for booking customer orders from the allocated regions in ERP system. Order Acknowledgement offer and dispatch details are sent to customer within time frame.

• Responsible for coordinating with Internal team for claiming back warranties with relevant suppliers / customers.

• OTD KPIs set targets are monitored on monthly basis and analysis to be submitted for the gap in the performance and appropriate actions are taken in the organization. Customer Receivables and Overdue are followed up respective customers from the allocated regions and ensure timely liquidation of overdue.

• Ensures set guidelines on HSE is adapted as part of work culture and set SOT/Hazards targets are achieved within timelines.

• Responsible to ensure compliance with applicable external and internal regulations procedures and guidelines.

• Living Hitachi Energys core values of safety and integrity which means taking responsibility for your own actions while caring for yourcolleagues and the business.

Your background

• Problem solving methods.

• 2-5years of experience

• BE/ in electrical

• Power System Protection basic technical skills.

• Customer engagement communication and presentation skills.

• Familiar with ERP system (preferably SD module) and Microsoft Office packages.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.