Case Management Supervisor

Compensation: $65000-$70000an hourcommensurate with experience.

Overview:

The Housing Works Emergency & Transitional Housing Program (ETH) provides time limited transitional housing and support services to individuals reentering the community following periods of incarceration or other justice system involvement. Program participants engage in a variety of onsite services including case management vocational training housing advocacy and mental health support that address barriers to accessing housing in the community and help build skills that participants can use to achieve and maintain stable functioning in the community.

Reporting to the Program Manager of Case Management the Case Management Supervisor provides administrative and operational oversight of the Corona Queens ETH program site including but not limited to supervision of 3-4 case managers maintaining internal and external quality assurance standards assisting with the development and implementation of quality improvement activities facilitating team meetings ensuring participants receive high-quality of care services participation in case conference meetings and crisis intervention as needed. The Case Management Supervisor will work closely with the ETH Program senior leadership team to ensure the physical environment and overall delivery of services are aligned with agency goals and participant needs driving positive outcomes for participants. The Case Management Supervisor is a member of the programs leadership team and as such is expected to uphold the Housing Works organizational values and engage in activities that further the program and agencys mission.

This is an ideal opportunity for a reentry or housing services professional with supervisory and direct-care experience who is looking to develop skills in the area of program administration and who is enthusiastic about working alongside an interdisciplinary team of like-minded professionals committed to improving outcomes for justice-impacted individuals.

Responsibilities:

• Oversee daily operations of the ETH Program including case management and housing placement services.

• Collaborate with program leadership to implement policies procedures and workflows.

• Ensure alignment with program goals and objectives.

• Ensure participant access to services addressing social determinants of health (employment education healthcare housing).

• Foster a supportive program environment promoting participant well-being.

• Ensure all participants have housing and service plans of care.

• Address participant grievances conduct violations and disciplinary actions.

• Maintain a caseload of high-need clients as needed.

• Directly supervise 34 onsite Case Managers.

• Provide indirect supervision and guidance to support services staff.

• Conduct probationary and annual performance evaluations.

• Participate in recruitment onboarding and terminations.

• Lead onboarding and ongoing training for the case management team.

• Assist in developing and implementing comprehensive training programs.

• Ensure service delivery meets internal and external standards.

• Conduct regular quality assurance audits (daily weekly monthly).

• Share audit findings with leadership and drive quality improvement initiatives.

• Complete required reports in a timely manner.

• Ensure client charts are current and compliant.

• Support and promote departmental and agency advocacy initiatives.

• Demonstrate Housing Works core values in all professional activities.

Qualifications and Requirements:

• Bachelors Degree;preferred in social services psychology social work or other related field. Masters Degree preferred.

• Minimum 3 years of experience providing case management or direct client service.

• Minimum of 1 year of supervisory experience.

• Experience working with individuals impacted by the criminal legal system or history of co-occurring disorders.

• Strong written documentation and communication skills.

• Ability to work as part of cross functional teams with other disciplines such as operations technology healthcare social work etc.

• Ability to think critically and creatively and exercise good judgement.

• Demonstrated talent and skill in recruiting managing inspiring and growing a diverse workforce and for building strong and collaborative teams to meet and exceed performance goals.

• Microsoft Office Suite particularly Excel required

• Experience utilizing EMR systems.

• Preferably bi-lingual in Spanish but not required.

• Interest and commitment to working with homeless individuals impacted by the criminal legal system.

• Ability to maintain a strengths-based harm reduction perspective.

• Ability to embrace a diverse racial ethnic gender expressive and lived experience environment.

• Ability to travel within the boroughs via public transportation.

• Flexibility to work evening hours as needed to meet the participant service needs.

Housing Works

Housing Works was founded in 1990 with a long-term commitment to AIDS advocacy. Housing Works established New York States first harm reduction-based OASAS-licensed outpatient drug treatment program. Other services include Health Home care management behavioral health and syringe exchange programs.

A pioneer in the social entrepreneurship movement Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing healthcare HIV prevention and treatment among other lifesaving services. For more information visit .

Important Information for Applicants:

• COVID-19 Vaccination Requirement:Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19 unless approved for a legal accommodation. If you need an accommodation for any reason including related to this job requirement please contact Human Resources.

• Fraud Alert:Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works willneverask job candidates for personal information such as social security numbers or bank account details over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine please contact us

Benefits:

• We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion based on your salary.

• Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year.

• We offer employees an educational benefit. This money is available for tuition loan reimbursement tuition costs and textbooks.

Equal Employment Opportunity:

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.