About the Role:

Grade Level (for internal use):

The Team:The Service Enablement team is dedicated to delivering innovative AI-driven solutions that enhance service delivery across the organization. This involves the design development and implementation of AI technologies that align with business needs and improve user experiences. The team is committed to providing training and support gathering feedback for continuous improvement and optimizing processes for maximum efficiency.

The Impact:Are you ready to elevate your career as a leader in AI Products The Platform & Tools team is looking for a forward-thinking professional who can drive AI innovation and lead product and engineering efforts on a global scale. You will play a pivotal role in shaping the future of service delivery through AI advancements.

Whats in it for you:As an AI Product Lead youll be at the forefront of AI advancements leading initiatives that leverage cutting-edge technologies. You will gain substantial experience in engineering leadership while contributing to transformative initiatives that redefine service delivery.

Core Responsibilities:

The AI Product Lead will be responsible for driving the Strategy development and implementation of innovative AI solutions ensuring alignment with business objectives and customer needs.

Product Leadership & Strategy

• Establish and take ownership of the product vision strategy and roadmap for Service Enablement products ensuring they align with both organizational objectives and customer requirements.
• Lead cross-functional teams to develop and deliver products that are impactful and scalable effectively addressing market demands.
• Continuously evaluate and adapt the product strategy to remain responsive to changing market conditions and customer feedback

Discovery & Value Mapping

• Collaborate with customers to gain insights into their business challenges workflows and objectives.
• Identify opportunities for AI (e.g. copilots automation predictive analytics personalization) to deliver tangible value.
• Assess and calculate the ROI and time-to-value for AI features or solutions.

Solution Design & Architecture

• Develop comprehensive AI solutions that encompass all stages from data sourcing to model selection integration and user experience.
• Collaborate with product teams engineering and partners to assess and establish technical feasibility.
• Construct reference architectures proofs of concept (POCs) and demonstration environments with a particular emphasis on platforms such as Moveworks and Aisera.
• Drive packaging and go-to-market strategy based on customer insights and market trends.

AI and Emerging Technology Integration

• Assess and incorporate advanced AI capabilities such as large language models (LLMs) autonomous agents machine learning workflows and AI-based decision-making frameworks.
• Partner with AI/ML research and engineering teams to create innovative features that enhance service delivery and support models.
• Stay updated on trends in AI and productivity platforms to apply relevant technologies.

Technical Enablement

• Conduct interactive workshops pilot programs and proof-of-value (POV) projects with customers to showcase AI capabilities and collect valuable feedback.
• Oversee the integration of AI APIs models and platforms into current systems to guarantee a smooth user experience.

Customer & Market Insight

• Develop an understanding of user personas and pain points to drive effective product design.
• Conduct market research and competitive analysis to ensure product differentiation.
• Analyse product usage data and customer feedback to optimize features and outcomes.
• Capture learnings from customer deployments and feed insights back to product teams for roadmap alignment.

Qualifications:

• Over 7 years of experience in leading AI engineering or related roles with a proven track record of success in product development.
• Strong understanding of AI/ML concepts including supervised learning natural language processing (NLP) large language models (LLMs) and recommendation systems.
• Experienced in leading AI product development and engineering teams with a hands-on approach to proofs of concept (POCs) and technical implementations.
• Strong understanding of AI technologies including generative AI and intelligent workflow systems.
• Expertise in identifying AI use cases: Ability to assess a wide range of AI applications and develop feasible solutions that deliver measurable impact.
• Proven ability to single-handedly execute proof of concepts and proof of value projects demonstrating potential AI solutions to the organization.
• Customer-focused mindset with a history of delivering impactful AI solutions.
• Experience working with platforms like Moveworks and Aisera is highly desirable.
• Proven experience working in agile environments with cross-functional teams.
• Excellent leadership communication and stakeholder management skills.
• Bachelors or Masters degree in Computer Science Engineering or a related field.
• Willingness to work flexible hours to meet business needs.
• Knowledge of AI products available in the market with the ability to conduct comparative analysis to evaluate ROI and support informed decision-making.

Preferred Qualifications:

• Familiarity with industry-standard technologies including OpenAI LangChain AutoGPT and platforms like Moveworks and Aisera for AI application development
• Capability to establish benchmarks for current systems and measure the success of AI solutions rolled out informing decision-making and strategy.

Whats In It For You

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

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