Operations Manager for Personal Supports

Columbia, IN - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Athelas Institute Inc.

Job Title : Personal Supports Operations Manager

Department: Residential Services

Athelas Institute is a mission-driven organization dedicated to supporting individuals with intellectual and developmental disabilities in building meaningful self-directed lives. We believe in empowering people to make choices fully participate in their communities and receive supports that honor dignity autonomy and personal growth.

We are seeking a Personal Supports Operations Manager to oversee our Personal Supports program and team. This leader will ensure high-quality service delivery staff coaching and development strong communication with families and teams and full alignment with DDA regulations and person-centered best practices.

Position Overview: The Personal Supports Operations Manager oversees daily operations staffing training and performance of Direct Support Professionals (DSPs) delivering services in individuals homes and communities. This role ensures that supports are individualized meaningful and compliant with all regulatory and documentation standards. You will collaborate closely with families CCS Agencies Case Managers Residential leadership and DSP staff to promote a culture of respect professionalism and continuous improvement.

Essential Job Functions:

Ensure all personal support services align with the Person-Centered Plan Behavior Support Plans Nursing Care Plans and DDA standards.
Conduct regular quality checks on care delivery shift documentation goal progress and community integration outcomes.
Monitor staff schedules to ensure appropriate coverage and continuity of care.
Supervise coach and support DSPs through ongoing training shadowing and performance feedback.
Lead monthly staff meetings and ongoing skills development sessions.
Support staff in maintaining active certifications including MTTP CPR/First Aid and Mandt Systems.
Maintain positive professional relationships with families guardians advocates and interdisciplinary team members.
Respond promptly to communication via email and agency systems.
Represent the organization professionally during regulatory interactions and home visits.
Ensure accurate and timely completion of progress notes incident reports calendars and time and attendance records within agency electronic systems.
Report and document incidents in accordance with COMAR/DDA requirements and organizational timelines.
Participate in audits compliance reviews and improvement planning.
Participate in on-call rotation as needed.
Perform other duties as assigned by the Director.

Education/ Training Experience:

High School Diploma or GED required; associate or bachelors degree preferred.
Minimum 2 years of experience providing or overseeing services for individuals with IDD/DD preferred.
Prior supervisory or team leadership experience strongly preferred.

Physical Requirements: Person must be able to walk stand and sit for up to 8 hours. Person must have the ability to lift up to 50 lbs. or more based on assigned supported person (using health and safety lifting / turning techniques or assistive devices).

Person must be able to successfully demonstrate all Mandt Systems training physical interventions and techniques to include assisting supported person to standing providing assistance with ambulation physical releases and physical restraints.

What We Offer

We value our team and strive to create a positive supportive workplace.

Benefits Include:

Medical Dental and Vision Insurance

Company-Paid Short-Term Disability Long-Term Disability and Life Insurance

403(b) Retirement Plan

Paid Time Off (Vacation Sick Personal Bereavement Jury Duty)

SECU Credit Union membership

Paid Training: DDA Core MTTP CPR/First Aid Mandt

Tuition Reimbursement

Flexible Spending Account

Sunny Day Fund Savings Benefit

(Benefits vary by full-time/part-time status.)

Why Join Us

This is more than a job its an opportunity to:

Lead with purpose

Support individuals in building meaningful self-directed lives

Develop and grow a strong and mission-centered team

Be part of an organization that values your voice and your leadership

Please Note: This job description is not all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. All working hours and location may be subject to change

Required Experience:

Manager

Athelas Institute Inc.Job Title : Personal Supports Operations ManagerDepartment: Residential ServicesAthelas Institute is a mission-driven organization dedicated to supporting individuals with intellectual and developmental disabilities in building meaningful self-directed lives. We believe in empo...