Front Office Executive
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking an enthusiastic and customer-focused Front Office Executive to join our team in Mumbai India. As the face of our organization you will play a crucial role in ensuring exceptional guest experiences while leading and supporting our front office team.
- Oversee daily front office operations including check-ins check-outs and guest inquiries
- Supervise train and mentor front office staff to maintain high service standards
- Manage guest relations addressing concerns and complaints promptly and professionally
- Ensure accurate and efficient handling of reservations room assignments and billing
- Coordinate with other departments to meet guest needs and resolve issues
- Implement and maintain front office procedures and standards
- Monitor and analyze front office performance metrics
- Assist in managing inventory and supplies for the front office area
- Conduct regular team meetings and performance evaluations
- Stay updated on industry trends and implement innovative practices to enhance guest satisfaction
Qualifications :
- Diploma in Hospitality Tourism or related field
- Minimum of 1 year of experience in a similar supervisory role within the hospitality industry
- Proven leadership and team management skills
- Strong customer service orientation with excellent interpersonal abilities
- Outstanding communication skills both verbal and written
- Proficiency in Property Management Systems (PMS) such as Opera or Fidelio
- Advanced knowledge of Microsoft Office suite
- Demonstrated problem-solving skills and ability to make decisions under pressure
- Excellent time management and multitasking abilities
- Strong attention to detail and organizational skills
- In-depth knowledge of front office operations and hospitality industry standards
- Ability to train and mentor team members effectively
- Goal-oriented mindset with a focus on achieving departmental targets
- Empathetic approach to guest and employee concerns
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Anti Money Laundering
- Arabic Speaking
- Administration
- HR Reporting
- Billing
- Import
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
