Host + Service Coordinator

Boston, NH - USA

Hourly Salary: $ 26 - 30

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

401(k)
401(k) matching
Company parties
Dental insurance
Employee discounts
Free food & snacks
Health insurance
Opportunity for advancement
Parental leave
Training & development
Vision insurance

Host Service Coordinator - Myers Chang - 1145 Washington Street Boston MA

Do you thrive in a fast-paced and friendly environment

Is it important to you to have a fun and supportive workplace

Are you ready to take the next step in your career by blending exceptional hospitality with supervisory leadership

If so then Myers Chang is the place for YOU!

At MC were looking for an enthusiastic and experienced individual to excel as our welcoming Host and our guiding Hospitality Supervisor. This dual-role position is essential to maintaining the warm gracious atmosphere our guests expect while ensuring the Front-of-House (FOH) operations run flawlessly especially during nightly closing procedures.

As the Host you are the first smile our guests seeand were all about being the friendliest place in town! You set the tone for exceptional service from arrival to departure.

As a Hospitality Supervisor you will step up to support and guide the team manage end-of-night procedures and champion our commitment to superior guest relations.

This position offers a fantastic opportunity for professional development and training in leadership operational management and deepening your knowledge of the hospitality industry.

Success in this role requires strong communication skills natural leadership attention to detail and the ability to confidently manage a successful shift.

Day-to-Day Performance Expectations

Host & Guest Relations Duties

Provide exceptional hospitality and lead the restaurant entrance to ensure a prompt friendly greeting and farewell to each guest.
Answer and manage incoming calls to assist guests with any orders inquiries reservations or concerns.
Maintain real-time updates in our online reservation system Resy including managing empty tables turning them over and promptly notifying servers of new guests.
Actively track and cultivate guest relations noting special occasions preferences and feedback to help build and maintain a loyal customer base.
Oversee the waitlist during peak times seating guests based on upcoming reservations volume availability and party needs.
Be knowledgeable about food and beverage offeringsincluding new and seasonal releasesto make informed enthusiastic recommendations and to answer questions.
Organize and pass off all take-out and delivery orders including Doordash.
Maintain a clean and organized host stand and surrounding guest areas.

Supervisory & Closing Duties

Must be willing to close 3 shifts per week; responsible for overseeing all nightly FOH closing procedures including cash-out and end-of-day reports.
Serve as the shift leader on duty providing support and direction to the FOH team to ensure service standards are consistently met.
Help manage service flow and resolve minor guest or operational issues with professionalism and sound judgment escalating to the General Manager as necessary.
Assist with the setup and breakdown of the dining room and all service stations.
Participate in FOH training and ongoing coaching helping to welcome and develop new team members.

Skills for Qualification

Minimum of 1 year of experience in a high-volume restaurant with experience in a host or lead/key-holder role strongly preferred.
Hospitality driven with a commitment to providing exceptional guest experiences and a genuine interest in guest relations.
Proven ability to take initiative manage responsibility and lead by example.
Excellent attendance reliability communication attention to detail and interpersonal skills.
Effective time management and delegation skills.
Knowledgeable of ingredients and restaurant systems (including health and safety guidelines) and able to maintain the restaurants strict allergen protocols.

Scheduling requirements

Availability is required on Saturdays and Sundays and for evening shifts as this role includes 3 closing shifts per week. Specific hours will be discussed during the interview process.
Must have open scheduling availability including nights and weekends and a desire to commit to a supervisory track.
We do not offer seasonal or temporary employment and require a minimum commitment of at least 6 months.

Compensation

The starting rate for this position is $26 per hour but the total pay range is $26-$30 per hour.

Physical Requirements

Ability to stand for long periods walk push pull reach and lift <25 lbs.

Work Environment

Must be able to work in a fast paced environment with loud noises music and at times tight spaces.
Must be able to work in environments with different aromas and fluctuating temperatures.

Additional Information

Myers Chang offers a fantastic work environment and an unparalleled commitment to training to make you a better team member! We offer benefits such as health/dental/vision insurance 401k with a generous match paid vacation/sick time a great staff meal policy transportation discounts and more! We offer a real commitment to growth both in your skill/knowledge and growing into more senior positions if that is an interest of yours!

Compensation: $26.00 - $30.00 per hour

Ours is a simple endeavor. We are a neighborhood restaurant doing our own thing with great ingredients and a lovely gathering of people. Asian-ish if you need a label. Just trying to do the simple things every day. Like being sweet to each other saying yes welcome back and thank you as enthusiastically as we can to both guests and staff.

We strive to provide an environment that is as great to work in as it is to dine. Being welcoming and positive is the name of the game. We offer a commitment to training and communication to make you the best you can be. We provide a wide variety of benefits all with the goal of making folks lives easier or better. We look forward to meeting you!

Required Experience:

Benefits:401(k)401(k) matchingCompany partiesDental insuranceEmployee discountsFree food & snacksHealth insuranceOpportunity for advancementParental leaveTraining & developmentVision insuranceHost Service Coordinator - Myers Chang - 1145 Washington Street Boston MADo you thrive in a fast-paced and...