Patient Access Operations Lead
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Job Location:
Boston, NH - USA
Hourly Salary:
$ 21 - 31
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Under the direction of the Sr. Manager Operations the Patient Access Operations Lead will have the responsibility for providing administrative support in addition to project work such as scheduling and registration within Revenue Cycle workflows for the management of the department. Deals with a diverse group of important external callers and internal contacts at all levels of the organization. Independent judgment is required to plan prioritize and organize diversified workload.Qualifications
- Provides administrative support to ensure efficient operation of various departments.
- Responsible for updating and maintaining the application Screensteps in a timely manner.
- Responsible for establishing positive relationships with various clinic practice managers and MEE Call Center leadership.
- Collaborate with MEE Call Center leadership to ensure staff feedback related to Screensteps is reviewed and action taken.
- Work closely with Patient Access Supervisors and ED Scheduler to ensure timely scheduling of patients needing follow up care.
- Answer incoming calls from and make outgoing calls to patients needing to schedule follow up care.
- Review reports and take appropriate action to resolve issues.
- Responsible for processing internal physician referrals in Epic.
- Exhibit polite and professional communication via phone e-mail and mail.
- Other duties as assigned.
Education
High School Diploma or Equivalent required or Associates Degree Related Field of Study preferred
Can this role accept experience in lieu of a degree
Yes
Licenses and Credentials
Experience
Experience in patient access services healthcare operations or revenue cycle management 1-2 years preferred
Knowledge Skills and Abilities
- Proven leadership experience including managing teams and driving performance improvement.
- Strong knowledge of patient access processes revenue cycle management insurance verification and regulatory compliance.
- Experience with electronic health record (EHR) systems patient scheduling and registration software.
- Excellent communication leadership problem-solving and organizational skills.
- Ability to work in a fast-paced environment and manage multiple priorities effectively.
Additional Job Details (if applicable)
Physical Requirements
- Standing Occasionally (3-33%)
- Walking Occasionally (3-33%)
- Sitting Constantly (67-100%)
- Lifting Occasionally (3-33%) 20lbs - 35lbs
- Carrying Occasionally (3-33%) 20lbs - 35lbs
- Pushing Rarely (Less than 2%)
- Pulling Rarely (Less than 2%)
- Stooping Occasionally (3-33%)
- Kneeling Rarely (Less than 2%)
- Reaching Occasionally (3-33%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$21.78 - $31.08/HourlyGrade
4EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Key Skills
- Active Directory
- Identity & Access Management
- LDAP
- SAFe
- Assistive Technologies
- Authentication
- Pediatrics Experience
- NVDA
- Sailpoint
- SSH
- SSO
- Oracle
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
