Executive IT Support Liaison
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Job Location:
Waltham, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
02-11-2025
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
As an Executive IT Support Liaison you are the primary contact for our Company Leadership Team. Your tasks encompass solving technical challenges addressing security matters and managing technology.
Key Responsibilities
Operational Excellence & Support Delivery
- Serve as the primary technical support liaison for CLT representatives and their administrative aides providing outstanding responsiveness and issue resolution
- Deploy support and resolve issues with equipment including workstations phones mobile devices printers scanners faxes office A/V equipment and multifunction devices
- Complete repeatable support processes through playbooks for reoccurring activities
- Leverage PPI (Practical Process Improvement) to enable constant improvement in support delivery
- Advise executive colleagues on technology standard processes emerging tools and recommended procedures
- Perform preventative maintenance in conjunction with Global IT standards
- Maintain the highest level of adaptability by being attentive enthusiastic resourceful and by demonstrating a sense of urgency and integrity.
- Supply extensive aid to CLT members and executive assistants prior to and throughout crucial meetings covering setup monitoring and technical issue resolution
- Consistently provide timely updates to CLT members and their executive assistants regarding issue resolution scheduled maintenance security updates and technology recommendations
Requirements / Qualifications
- Bachelors degree in a technical related subject area or 3 years of experience in a related field with a consistent track record of success.
- Your dedication to your tasks is evident
- You possess a customer-centric approach
- You are innovative
- You provide white-glove treatment to colleagues
- You enjoy meeting people and establishing relationships with colleagues
- You demonstrate a sharp understanding of time constraints while also showcasing the ability to stay calm under pressure.
- You are punctual!
- You are enthusiastic about learning new technologies and processes
- You can work with minimum supervision and be self-motivated
- You are agile at finding the right solution in any situation
- Maintain adaptability
- Travel Requirement: <25%
Technical:
- Using and supporting Mac OS Windows 11 Office 365 Products iOS devices & Android devices
- Experience in ServiceNow
- Accessing/Analyzing Data in PowerBI
- Mac Hardware/OS PC Hardware/OS
- Video Conferencing hardware
- Townhall/Event Production
- Dell/Mac
- iPhone/iPad
Key Skills
- Presentation Skills
- Time Management
- Clinical Research
- Communication skills
- GCP
- Infusion Experience
- Managed Care
- Hospice Care
- Conflict Management
- Clinical Trials
- Research Experience
- Home Care
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
