Senior Advisor, Student Administration

Ranked number one university in Australia for First Generation Student Enrolments (Good Universities Guide 2022) and with top rankings in Victoria around student support social equity skills and employment we are driven to make difference to every student and the community providing lifelong learning skills and research locally regionally and globally.

With University and TAFE campuses in Ballarat Berwick Gippsland and the Wimmera we are positioned to provide pathways from vocational education and skills training through to higher education.

About the role

The Senior Advisor Student Administration is responsible for supervising the provision of quality advice to current students at all levels of study. You will be a liaison point for schools and other business units and will be responsible for building and maintaining stakeholder networks to ensure advice and support for students is aligned with current course study requirements.

You will:

• facilitate coaching and training to the Student Administration Officers on University policies procedures and services;

• monitor and ensure adherence to policies procedures and business processes;

• ensure that student enquiry services are delivered in accordance with service protocols and that best practice customer service standards are adhered to;

• act as liaison point for schools and other business units providing a contact point for knowledge management and proactive support; and

• provide professional development and training support to Student Administration Officers.
  

About you

Reporting to the Coordinator Student Administration you will build and maintain stakeholder networks that ensures advice and support provided to students while also taking responsibility for analysing and solving a range of escalated problems relating to student enquiries which requires the interpretation and application of relevant policies procedures and processes.

You will possess:

• planning organisational and prioritisation skills;

• information gathering and analytical skills;

• attention to detail together with the ability to monitor quality and adherence to regulatory requirements;

• commitment to providing quality customer service in a variety of methods; and

• demonstrated experience in supervising and supporting staff in a high volume fast paced environment.
  

All University positions delivering education and/or services to children must hold a valid Working With Children Check (WWCC). Please refer to the position description for WWCC requirements.

How to apply

Please apply by Sunday 16 November 2025.

Applicants are required to submit a resume and response to the key selection criteria.

View position description

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