Cust Svc Spec I-Centralized Pt Scheduler
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Job Location:
Costa Mesa, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Customer Service Specialist serves our patients members and providers. Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient/member pre-certi cation to ensure coverage for appointments and medical care. With the assistance of data and technology they function as a liaison and ensures a high value and personalized experience. For Hoag Clinic: Member Advocate I & for Revenue Cycle: CPS Specialist.
Required Skills & Experience: One (1) three (3) years of customer service experience.
Required Education: High School Diploma or equivalent.
Key Skills
- Employee Orientation
- Operational Risk Management
- Primavera
- Computer Skills
- Primavera P6
- Medical office experience
- Medical Terminology
- Schedule Management
- Production Planning
- Microsoft Project
- Medical Scheduling
- Phone Etiquette
