Hotel Operations Coordinator

• Serve as the first point of contact for hotel operational queries; provide solutions or escalate to relevant departments.
• Conduct regular check-ins with General Managers to implement operational strategies and support with any operational needs.
• Support owner communications and ensure timely follow-ups on key issues.
• Manage corporate consultants and follow up with properties on implementation of required actions.
• Collaborate with leadership to develop and implement operational strategies aligned with company goals.
• Support GMs in setting and tracking property-level KPIs and performance improvement plans.
• Assist in annual budgeting and forecasting processes across properties.
• Track and follow up on monthly reporting deliverables (e.g. forecasting MGM uploads etc).
• Update and maintain month-end operational figures on the dashboard.
• Compile and submit TrustYou reports each month.
• Monitor and report on key performance indicators across properties.
• Schedule and coordinate internal communications such as Townhalls Business Reviews and other updates.
• Create and maintain working documents such as property overviews and presentation materials.
• Liaise with internal departments (People & Culture Development Sales Marketing Revenue Distribution Security etc.) to ensure alignment and support.
• Support the IT team with system upgrades integrations and troubleshooting.
• Assist with recruitment for key positions (e.g. GMs FMs) via SmartRecruiters: screening shortlisting and interviewing.
• Assist with GM contract creation and approvals.
• Approve GM leave requests.
• Oversee all pre-opening activities including:
  • GM onboarding and support.
  • Critical Path tracking via TaskWorld.
  • Progress calls and reporting.
  • Preparation of POBs and Manning Guides.
  • Initiation of IT Capex Budgets.
• Coordinate with Dubai-based teams and other regional offices as needed.

Qualifications :

• Bachelors degree in Business Administration Hospitality Management or related field.
• 2-3 years of experience in operations support or coordination preferably in the hospitality sector.
• Experience working with cross-functional teams and senior leadership.
• Strong organizational and project management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite and other relevant platforms such as GAIA SmartRecruiters TaskWorld would be ideal.
• Ability to manage multiple stakeholders and priorities.
• High attention to detail and follow-through.
• Hospitality industry experience preferred.

Additional Information :

Benefits Rewards Motivations: In recognition of your hard work and dedication we offer:

• Lucrative Rewards: Your efforts wont go unnoticed anticipate a competitive salary package with generous performance-based bonuses and incentives.
• Personal Growth: Unlock your full potential and pursue your personal goals through continuous learning and development opportunities.
• Industry Perks: Enjoy local and global benefits on accommodation dining and lifestyle services.
• Learning Opportunities: Access Accors extensive learning and development platform offering thousands of courses to expand your knowledge and skills.
• Recognition and Rewards: Personalized reward programs bonuses and incentives in addition to a competitive base salary.

Remote Work :

No

Employment Type :

Full-time