ServiceNow ITOM Developer
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Job Location:
Marshall County, WV - USA
Monthly Salary:
Not Disclosed
Posted on:
01-11-2025
Vacancies:
1 Vacancy
Job Summary
Job Overview
We are looking for an experienced ServiceNow Developer and Administrator with strong expertise across IT Operations Management (ITOM) IT Asset Management (ITAM) - including Hardware Asset Management (HAM) and Software Asset Management (SAM) - as well as IT Service Management (ITSM). The ideal candidate will also have proven experience as an Integration Analyst designing and implementing integrations between ServiceNow and enterprise systems.
Key Responsibilities
ITOM (IT Operations Management)
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Develop configure and maintain ITOM modules such as Discovery Service Mapping Event Management Orchestration and CMDB.
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Implement and optimize Discovery schedules probes and patterns for efficient data collection.
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Maintain CMDB health ensuring accuracy completeness and compliance with configuration policies.
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Integrate ServiceNow ITOM with external monitoring tools (e.g. SolarWinds Splunk Nagios).
ITAM (IT Asset Management)
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Design develop and administer HAM and SAM modules ensuring proper lifecycle management of assets.
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Automate asset tracking and compliance workflows for hardware and software inventories.
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Implement integrations with asset discovery and procurement systems.
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Maintain license compliance and asset reconciliation processes.
ITSM (IT Service Management)
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Develop and customize ITSM modules including Incident Problem Change Request and Knowledge Management.
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Create and maintain catalog items workflows and UI policies to improve service delivery.
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Ensure adherence to ITIL best practices across ITSM processes.
Integration and Development
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Serve as an Integration Analyst responsible for designing implementing and maintaining integrations between ServiceNow and other systems (e.g. Azure AD SCCM HR ERP).
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Utilize REST/SOAP APIs MID Servers IntegrationHub and web services for data exchange.
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Write custom scripts (JavaScript GlideScript) and use Flow Designer for process automation.
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Collaborate with other teams to define requirements and translate them into technical solutions.
Key Skills
- CCTV
- Computer Science
- Corporate Marketing
- E Learning
- Arabic English Translation
