ServiceNow Architect Onsite, MD

ServBeyond Solutions dedication to innovation quality and customer satisfaction has allowed us to become a well-recognized leader in providing digital services for our Government customers. We are seeking a highly experiencedServiceNow Solutions Architect & Technical Manager to lead enterprise-scale ServiceNow architecture drive platform modernization and provide hands-on technical leadership for complex federal implementations. This role is ideal for a senior architect who thrives at the intersection of strategy and execution partnering with government stakeholders guiding development teams and leveraging emerging technologies such asAI and automation to transform enterprise service delivery. The successful candidate will bring deep ServiceNow platform expertise proven experience leading multi-disciplinary teams and a strong understanding of federal IT environments while working on-site five days a week in Baltimore MD in support of mission-critical programs.

Please note: Applicants must work on-site in Maryland (5 days a week)

Primary Responsibilities

• Lead the ServiceNow Architecture development enhancements and implementations.
  
• Collaborate with customers and stakeholders in utilizing ServiceNow for managing enterprise services and enhancements using new technologies (i.e. AI and automation).
  
• Build roadmaps provide recommendations and lead the development and adoption of new technologies and services to enhance and fully leverage ServiceNow capabilities.
  
• Provide assistance to development teams as needed.
  
• Collaborate with Stakeholders and Clients to understand their business needs and translate them into technical solutions ensuring alignment between ServiceNow capabilities and business requirements.
  
• Ensure technical deliverables are complete consistent high-quality on time and deliver valued outcomes.
• Ensure adherence to ServiceNow best practices including platform governance security and compliance.
  
• Collaborate with developers and system administrators to deliver scalable and reliable ServiceNow configurations and customizations.
  
• Lead efforts to optimize the performance and functionality of ServiceNow through monitoring maintenance and tuning.
  
• Provide technical leadership for complex ServiceNow implementations including data migration workflow automation and portal development.
• Design and implement solutions following established Configuration Management policies and standards.

Required Qualifications

Education:

• Bachelors degree in a technical field such as System Engineering Computer Science Information Systems Engineering Science Engineering Management or related discipline or equivalent experience/combined education with 12 years of professional experience; or
• 10 years of professional experience with a related Masters degree.
• 18 years of experience may be accepted in lieu of a degree.
  
• 10 years of experience as a ServiceNow Developer.
  
• 5 years as a ServiceNow Solutions Architect.
  
• 5 years leading ServiceNow development teams.
  
• Must be able to obtain and maintain a Public Trust.
  

Certifications (Must hold the following certifications):

• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified System Administrator (CSA)
  
• At least 2 ServiceNow Certified Implementation Specialist (CIS) certifications showcasing deep expertise in multiple ServiceNow areas such as ITSM ITOM (HAM and SAM) Discovery Service Mapping CSM SPM or APM
  
• Team members are also expected to uphold and maintain appropriate certifications for their practice expertise

ServiceNow Expertise:

• At least 5 years of experience withtechnical discussions and reviews.
• 5 years of experience with developing ServiceNow solutions across various platform applications such as ITSM ITOM (HAM and SAM) ITBM CSM SecOps GRC HR
  
• 5 years of Industry experience (e.g. Financial Services Healthcare High Tech Manufacturing Retail etc.)
  
• 5 years of experience across numerous parts of the ServiceNow platform and experience with commonly integrated third-party technologies
• 5 years of technical leadership experience driving change/solutions.
• Experience with commonly integrated third-party technologies
  
• Excellent understanding of system architecture design principles and impacts
  
• Experience supporting IT-related data integrity (CMDB HAM SAM etc.)

Advanced Development Skills:

• Experience with Web development including technologies such as X-HTML CSS3 SQL XML Angular JavaScript or Java.
• Experience with implementing Java scripting to support automation across the various modules in ServiceNow.
  
• Experience with REST and SOAP web service protocols.
  
• Experience with Business Rules Workflow Identification Rules Workspaces and External Portals.
  
• Knowledge of SAML Active Directory or LDAP.
  
• Specialized ServiceNow Developer Certifications including ITSM HAM SAM ITBM CSM SecOps GRC TRM/APM or HR.
  
• Project Management or Agile certification.
  
• ITILv4 Foundations Certification.
  

Methodology:

• Experience with Agile methodologies and project management practices.

Client-Facing and Presentation Skills:

• Comfortable presenting to large audiences including senior leadership government clients and stakeholders.
• Ability to explain complex technical solutions in clear non-technical terms.

Other Qualifications:

• Excellent technical leadership skills and initiative to take on additional responsibilities.
• Experience supporting ServiceNow work with the US Federal Government
  
• Must be able to obtain and maintain a Public Trust.
• Excellent written and oral communication skills to deliver technical solutions and succinctly.
• Ability to work in a high-growth fast-paced environment.
  
• Excellent technical leadership skills and initiative to take on additional responsibilities.
  
• Experience with the US Federal Government.

• Ability to multitask and self-assign work in a fast-paced environment.

• Demonstrate potential and willingness to learn and adapt to rapid changes in technology.

Work Environment & Benefits

• Health Dental Vision and Life Insurance
• 15 days paid time off
• 10 Paid Holidays
• 401(k) with employer contributions
• Professional development opportunities

Salary Range

The salary range for the ServiceNow Architect position is competitive and commensurate with experience typically between $145000 $178000 annually depending on experience education and qualifications. We also offer a comprehensive benefits package including health insurance retirement plans and opportunities for career development.

Equal Employment Opportunity

ServBeyond Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.

Americans with Disabilities Act (ADA) Requirements

ServBeyond Solutions is committed to providing reasonable accommodations to individuals with disabilities. If you need an accommodation due to a disability to apply for a position with us please email us at

The physical demands described below represent the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities. The employee is regularly required to speak or listen and frequently uses hands or fingers to handle objects tools or controls. Occasionally the employee must stand walk sit and reach with hands and arms as well as lift or move objects weighing up to 25 pounds. Specific vision abilities include close vision distance vision and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Required Experience:

Manager