ServiceNow Business Analyst
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Job Location:
Chandler, TX - USA
Hourly Salary:
$ 50 - 60
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
ServiceNow Business Analyst Contract
Location: Remote (MST/PST time zones)
Contract: 6 months contract-to-hire
Experience: 5 years (3 years ServiceNow implementations)
Key Responsibilities:
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Gather and analyze business requirements for ServiceNow solutions (ITSM ITOM CSM CMDB)
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Map business processes and propose optimized workflows
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Collaborate with developers and architects on solution design
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Create user stories process flows and documentation
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Assist with ServiceNow configuration workflows dashboards and reports
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Coordinate UAT and ensure quality delivery
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Communicate with stakeholders on goals timelines and deliverables
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Identify continuous improvement opportunities
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Provide end-user training and support
Required Qualifications:
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5 years as ServiceNow BA with 3 years in implementations and automation
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Strong knowledge of ITSM ITOM CSM and CMDB
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Proficient in business analysis user stories and workflow documentation
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ServiceNow Certified System Administrator (CSA) required
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ITIL framework understanding
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Excellent verbal written and stakeholder communication skills
Preferred Qualifications:
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Agile/Scrum experience
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ServiceNow integrations (REST/SOAP) and data migration
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Experience with CSM features Flow Designer Virtual Agent or Performance Analytics
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Cloud integration knowledge (AWS Azure)
Salary:
- $50.00/hr - $60.00/hr
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- User Acceptance Testing
- Business requirements
- SDLC
- Systems Analysis
- Data Analysis Skills
