Client Services Administrator | ZR29132JOB

This is a remote position.

Client Services Coordinator

About the Organisation

This role is with a rapidly growing allied health organisation dedicated to delivering high-quality healthcare services across metro rural and remote communities in Australia. The company provides a wide range of allied health services including physiotherapy occupational therapy speech pathology psychology assessments and early intervention support through both face-to-face and telehealth channels.

With a strong reputation for innovation and purpose-driven service this organisation continues to expand its footprint across more than 90 locations nationwide.

About the Role

The Client Services Coordinator plays a key role in managing the client experience and supporting day-to-day operational excellence across multiple service locations.

This is an exciting opportunity to:

• Oversee and support client service operations across designated regions.
  

• Collaborate with clinicians and administrative teams to deliver an exceptional client journey.
  

• Contribute to continuous improvement projects and system enhancements.
  

• Progress into leadership roles as part of a growing purpose-led organisation.
  

Key Responsibilities

Client Coordination & Scheduling

• Manage client appointment scheduling ensuring efficient use of clinician time and optimal client experience.
  

• Coordinate intake processes service requests and communications with professionalism and accuracy.
  

• Maintain up-to-date client data across scheduling and CRM systems.
  

• Liaise with clinicians to confirm bookings manage reschedules and ensure service continuity.
  

Operational Oversight & Leadership Support

• Oversee day-to-day client service operations across designated clinics or regions.
  

• Ensure local service delivery meets company standards and client expectations.
  

• Identify and resolve scheduling or operational issues in collaboration with clinical and admin teams.
  

Continuous Improvement & Growth

• Recommend process improvements to enhance scheduling systems and overall client experience.
  

• Participate in team meetings and provide performance insights.
  

• Take on project and leadership opportunities as skills and performance develop.
  

Requirements

Key Skills & Attributes

• Excellent organisational and time management skills.
  

• Strong communication and relationship-building abilities.
  

• Proactive and solutions-focused with the ability to handle multiple priorities.
  

• Confident in using scheduling systems CRM tools and digital communication platforms.
  

• Demonstrated ability to work independently and take initiative.
  

Qualifications & Experience

• Previous experience in client services healthcare administration or operational coordination.
  

• Proven understanding of NDIS healthcare funding or community-service travel fee structures is required.
  

• Experience managing multi-site scheduling or healthcare operations is highly regarded.
  

• Proficiency in Google Suite and/or practice management software (e.g. Splose) preferred.
  

• Familiarity with Australian professional standards and communication is required. Preference will be given to New Zealand citizens or expats.
  

• Demonstrated interest and potential to grow into leadership or management roles.