Direct Labour Organisation Supervisor

CRA GROUP RECRUITMENT AND PAYROLL LTD

Job Location:

London - UK

Monthly Salary: £ 31 - 31

Experience Required: 1-3years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

3 months contract with a Local Authority

Job Summary:

The DLO Supervisor will manage the day-to-day operations of the Councils Direct Labour Organisation (DLO) overseeing housing repair and maintenance works across the North Lambeth area.

The post holder will ensure resources are effectively allocated operatives perform efficiently and high-quality repairs are delivered within agreed timeframes budgets and standards.

Reporting to the DLO Manager the role contributes to the delivery of the DLO business plan achievement of KPIs and continuous service improvement.

This position is within the Housing Directorate and is responsible for supervising operatives maintaining health and safety standards managing materials and van stocks and ensuring customer satisfaction.

Key Duties/Accountabilities (Sample):

Supervise and coordinate DLO operatives to deliver housing repairs communal works and FRA-related works to time cost and quality standards.

Monitor performance against KPIs and ensure service delivery targets are achieved.

Work with schedulers to allocate resources effectively based on workload demand.

Support the DLO Commercial Manager and Area Managers in ensuring budgets are maintained and value for money achieved.

Oversee compliance with all Health & Safety requirements deliver toolbox talks and coordinate any training needs.

Monitor operatives attendance leave and sickness ensuring workforce availability meets service requirements.

Conduct quarterly van stock checks oversee materials delivery and minimise waste.

Handle customer enquiries and complaints ensuring timely and satisfactory resolution.

Assist in contract administration and ensure documentation is completed accurately.

Promote a safe inclusive and customer-focused culture within the operational team.

Participate in workforce development supporting apprentices and mentoring staff.

Ensure compliance with all Council policies procedures and statutory legislation including safeguarding equality and data protection.

Skills/Experience:

Proven experience supervising social housing operatives delivering responsive repairs and maintenance services.

Strong understanding of end-to-end Council repairs operations and communal repairs processes.

Ability to analyse repair trends adapt services and achieve effective outcomes for tenants.

Experience of budget control scheduling and resource management.

Knowledge of Health & Safety legislation and compliance including delivering toolbox talks.

Skilled in performance management staff development and mentoring apprentices.

Excellent communication and interpersonal skills for liaising with internal teams suppliers and residents.

Ability to manage complaints resolve operational issues and maintain high standards of customer satisfaction.

Strong organisational problem-solving and decision-making skills under pressure.

Proficiency with repairs management systems and reporting tools.

Additional Information:

Location: London Borough of Lambeth.

Hours: 35 per week (09:0017:30).

The closing date: 03/11/2025.

Required Skills:

Proven experience supervising social housing operatives delivering responsive repairs and maintenance services. Strong understanding of end-to-end Council repairs operations and communal repairs processes. Ability to analyse repair trends adapt services and achieve effective outcomes for tenants. Experience of budget control scheduling and resource management. Knowledge of Health & Safety legislation and compliance including delivering toolbox talks. Skilled in performance management staff development and mentoring apprentices. Excellent communication and interpersonal skills for liaising with internal teams suppliers and residents. Ability to manage complaints resolve operational issues and maintain high standards of customer satisfaction. Strong organisational problem-solving and decision-making skills under pressure. Proficiency with repairs management systems and reporting tools.

3 months contract with a Local Authority Job Summary: The DLO Supervisor will manage the day-to-day operations of the Councils Direct Labour Organisation (DLO) overseeing housing repair and maintenance works across the North Lambeth area. The post holder will ensure resources are effectively allocat...