McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.
What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.
Key Responsibilities
Trusted Advisor responsible for promoting and maintaining McKessons products programs and/or services via telephone to current McKesson customers through relationship building. Promote/sell weekly specials promotions and new generics. Meet established monthly goals by maintaining current accounts. Detail negotiate and sell products and programs to assigned stores. Detail prebook and sell products and programs as assigned by management. Gather validate and provide competitive market and price information to management.
Partner with Outside Sales Managers by increasing sales volume and program compliance through account penetration as well as providing support in rebate reports waivers price comparison and securing new business. SSM communicates with Outside Sales Manager on a weekly basis to discuss territory.
Utilizes strategic probing and analyzes multiple market factors such as price changes loss of exclusivity notifications price comparisons raw material shortages customer service level leakage reports overstocks OneStop programs changes to both anticipate/identify customer problems/needs and recommends appropriate solution to assist customers in formulating strategy and direction. Has the ability to creates unique customer contacts by presenting additional valuable information that directly relates to a customers purchase history outside of marketing-generated campaigns.
Uses several systems or applications to perform and document customer interaction. Each system is used to help the ISM manage their customer accounts including SAP SAP CRM PEGASUS and CV ERMA Outlook Office Suite 2016 Cisco and McKesson Connect.
Keep up to date on industry and product changes by accessing tools and resources such as McKesson Center for Learning Center for Sales Excellence FETCH OneStop Newsletter and Generics Connect SharePoint Tableau Verint McKesson Connect Actionable Compliance Dashboards and other newsletters
Minimum Requirement
Typically minimum 0-2 years of relevant experience. May have degree or equivalent.
Education
4 years degree of equivalent experience in customer support
Critical Skills
2 years sales account management or customer service experience
Excellent verbal communication skills required
Previous sales and/or account management experience required
Proficient in MS Office
Must not be on any corrective action within the last year
2 years customer service experience or account management
2 years of Inside Sales experience
Additional Knowledge & Skills
Excellent time management skills.
Ability to organize and present targeted campaigns to customers over the phone.
Demonstrated ability to establish relationships with internal and external customers.
Must be self-motivated
Demonstrates personal commitment and drive to meet or exceed objectives.
Must be able to identify individual customers needs and provide solutions based on those needs
Must have a demonstrated history of leadership within a team environment
Must be a team player and willing to work in a changing environment
Pharmaceutical industry experience a big plus
Call center experience a plus
Ability to maintain knowledge of pharmaceutical industry products trends and processes
Effectively communicate product price promotion and procedure information to customers and field sales managers
Participate on cross functional process improvement teams
Capable of understanding and interpreting data to determine customer needs
Self-starter that requires little direction
Ability to operate in a fast-paced dynamic business environment
Ability to analyze communications and manage timelines
High level of professionalism
Problem solving
Accountability
Customer focused
Innovative mindset
Flexibility
Interpersonal Skills
Working Conditions
Environment (Office warehouse etc.)
Traditional office environment.
Flexibility works schedule based on territory: Monday thru Friday 7:00am 7:00pm CST
Physical Requirements (Lifting standing etc.)
General Office Demands
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.
Our Total Target Cash (TTC) Pay Range for this position:
0.00 - 0.00Total Target Cash (TTC) is defined as base pay plus target incentive.
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability age or genetic information. For additional information on McKessons full Equal Employment Opportunity policies visit our Equal Employment Opportunity page.
Join us at McKesson!
Required Experience:
Manager
McKesson is the leading healthcare company for wholesale medical supplies & equipment, pharmaceutical distribution, and healthcare technology solutions. McKesson is the central nervous system of health care. At any given moment, in any given minute, we simultaneously execute thousands ... View more