Customer Service Manager (Sales BDC)

Beaver Chevrolet of Jacksonville is seeking a highly motivated organized and experienced Customer Service Manager to lead and oversee our Sales BDC team. As the strategic leader of our Sales BDC you will be responsible for managing representatives designing effective processes and ensuring the delivery of a Wow-Ya! experience to every sales prospect. This position is ideal for an individual who excels at motivating teams analyzing data to drive results and is passionate about building high-performing sales-driven environments.

Responsibilities:

• Lead manage and coach the Sales BDC Representatives to achieve appointment contact and sales goals
• Oversee all inbound sales calls and internet sales inquiries to ensure prompt professional and effective responses
• Develop and implement scripts call guides and follow-up processes to maximize lead conversion and appointment show rates
• Monitor performance metrics prepare reports and present actionable recommendations to optimize sales pipeline results
• Conduct regular training sessions and one-on-one performance reviews to continually improve team skills and effectiveness
• Coordinate closely with the sales management team to ensure seamless handoffs from BDC to showroom and a consistent customer experience
• Review CRM data entry and follow-up activity for accuracy and timeliness; ensure all leads appointments and customer interactions are properly documented
• Handle escalated customer interactions and difficult situations with professionalism and a focus on resolution
• Analyze marketing campaign effectiveness and collaborate on new strategies to generate qualified showroom and internet traffic
• Ensure all interactions with customers exemplify the highest standards of customer service and reflect the Beaver Chevrolet brand

Qualifications:

• Ability to pass a pre-employment background check
• Previous experience as a Customer Service Manager Sales Manager or other related leadership role required
• Demonstrated success managing a team with proven results in sales lead development appointment setting and closing support
• Strong leadership coaching and team-building abilities
• Excellent verbal and written communication skills; ability to deliver constructive feedback and maintain motivation
• Advanced proficiency with CRM systems scheduling tools and data analysis platforms
• Detail-oriented with strong organizational and multitasking abilities
• Positive energetic results-driven attitude
• Dependable punctual and goal-oriented

Who We Are:

At Beaver our mission is to provide a healthy positive work environment allowing us to attract the best people in our market creating a team unified in working to gain and to satisfy all customers. We are extremely proud of our commitment to the community and our staff and are seeking a hard working and eager individual excited to serve alongside us.

What We Offer:

• Employee purchase and service discount
• Medical Dental Life Disability insurance
• Flexible Spending Plan
• 401(k) retirement plan
• Paid Vacation
• Family-oriented and friendly work environment
• Tenured leadership and management team with a focus on career development
• Flexible schedule
• Team outings

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.