Customer Service Manager
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Job Location:
Birmingham - UK
Yearly Salary:
£ 45000 - 55000
Posted on:
01-11-2025
Vacancies:
1 Vacancy
Job Summary
Customer Services Manager Midlands
Up to 55000 Benefits Leadership Customer Excellence Process Improvement
Are you a straight-talking people-focused leader who thrives in a fast-paced customer-driven environment
Do you take pride in running a motivated team and love turning good service into exceptional service
If so this could be the perfect opportunity for you.
The Opportunity
Were partnering with a respected manufacturer and distributor within the electrical and industrial supply sector.
Theyre a well-established organisation with around 60 employees known for high standards a no-nonsense culture and a commitment to customer satisfaction.
As Customer Services Manager youll lead a team of eight across sales administration and internal sales ensuring the department delivers a best-in-class experience for every customer.
Youll review and enhance processes and SOPs introduce data-led KPIs and create an environment where customer excellence ownership and accountability come naturally.
What Youll Be Doing
Leading and developing a team of 8 across customer service and internal sales
Reviewing and improving customer service processes and SOPs
Creating and tracking meaningful KPI frameworks to drive performance
Ensuring customers receive consistent efficient high-quality service
Working closely with sales marketing and operations to improve communication and results
Using data and insight to identify trends successes and areas for improvement
What Were Looking For
Proven leadership within customer service internal sales or sales administration
Background in electrical wholesale distribution or building products preferred
Data-driven mindset confident creating and analysing reports to drive performance
Straight but fair management style credible hands-on and accountable
Excellent communication organisational and problem-solving skills
Someone who values structure clarity and high standards
Why This Role
Real autonomy to shape how customer service operates
Visible senior role with direct impact on business performance
Supportive leadership team that values results over politics
Clear development and growth potential as the company expands
Location: Office-based in the West Midlands (commutable from Wednesbury Dudley Walsall Wolverhampton Birmingham)
Salary: Up to 55000 benefits
Interview Process: 2 stages
To discuss the role:
Craig McDonald 0
Required Experience:
Manager
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Mercury Hampton is a recruitment agency for Manufacturing & Engineering, Technology & Digital, and Private Equity. View our latest jobs, services & training.
