Casual Reservation Coordinator

Let your passion for discovery become a career. Explore discover share and inspire at St Pancras London

St. Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury. It is home to 38 opulent Chambers Suites and 207 stylish guestrooms offering refined comfort with modern amenities. Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars unwind at the serene St. Pancras Spa or host events in elegant meeting rooms including the historic Ladies Smoking Room. Ideally located beside St. Pancras International the hotel is a gateway to memorable experiences in the heart of Kings Cross. From its Grand Staircase to its world-class service St. Pancras London is more than a place to stay its a place to belong grow and be part of something extraordinary.

Position Summary

As our Reservation Coordinator at St. Pancras London it is your responsibility to act as one point of contact between the client and the hotel at all will be responsible for cultivating and managing relationships with our clients. This role ensures the hotel is the preferred venue for any related events regardless of size. The Reservation Coordinator will act as a liaison between the hotel and the clients ensuring seamless coordination and exceptional service delivery.

You Will Be Expected to Deliver

Build and maintain client relationships across all segments to drive bookings. Lead site inspections with cross-departmental support to maximize conversion.

Analyze market trends and competitors to adapt strategy and grow customer accounts.

Influence decision-makers and use strong sales skills to negotiate and close contracts especially in group and catering segments.

Represent the hotel at trade shows blitz days and sales activations to generate new leads.

Coach junior associates and help develop commercial knowledge across the team.

Stay informed on market trends competitor activity government updates and new openings.

Support marketing with third-party platforms.

Track and follow up on leads enquiries and managed account activity.

Monitor financial goals focusing on catering and group pace vs. forecast and budget.

What you will need to know

Background in luxury hospitality or lifestyle brands.

Familiarity with menus and being able to update save files with menus allergens and print when requested by Management.

Proven experience in hospitality event management or entertainment industry account management.

Strong knowledge of service food and beverage offerings within all of the Hotel.

Excellent communication negotiation and organizational skills.

Ability to work under pressure and manage multiple projects simultaneously.

Discretion and professionalism in handling confidential and sensitive information.

Strong skills including telephone upselling negotiation and closing.

Solid knowledge of hotel segments revenue management contracts and legal basics.

Proficient in Microsoft Office.

Clear and confident communication both written and verbal with strong presentation skills.

Excellent time management and organizational skills to meet deadlines.

Strong decision-making problem-solving and influencing skills.

Skilled in building and managing client and stakeholder relationships.

Good understanding of hotel operations and ability to work cross-functionally.

Hospitality experience required; 5-star/luxury market experience preferred. Passion for sales.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.